IT Support​/Help Desk Analyst

Join to apply for the IT Support/Help Desk Analyst role at Global Help Desk Services, Inc.

Join to apply for the IT Support/Help Desk Analyst role at Global Help Desk Services, Inc.

This range is provided by Global Help Desk Services, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.50/hr - $19.00/hr

Position: IT Help Desk Analyst (IT Support). This is a technical support position.

Expected Hours (subject to change): Part-Time Open Position(s):
Mon-Thu 7:00a-11:00a except Tue 8a-12p

Who We Are: We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers.

We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

What We’re Looking For

Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence.

This Position Entails

• Resolving support issues to decrease downtime for the customer.
• Providing excellent documentation skills in call-tracking systems.
• Possessing strong troubleshooting skills because half of what we do is non shrink-wrap-related.
• Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
• Working as a team player. (communicating well with w/coworkers & managers)
• Enhancing business, verbal, and written skills.

• Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience.
• Must also type at least 30 WPM.
• Beneficial
  
  Certifications:
  
  A+, NET+, MCP, MOUS Certification, HDI's SCA Certification. A drug test will be required.

• Seniority level
  
  Entry level

• Employment type
  
  Part-time

• Job function
  
  Information Technology

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