Claims Concierge Service Executive - Northeast

Claims Concierge Service Executive - Northeast

Zurich is looking to hire a Claims Concierge Service Executive in our Claims Relationship Management team. This position is responsible for relationship management of mid‑size, moderately complex accounts within the Region. The role works with business units and functional groups to execute strategies that promote claims value‑added services, drive profitable growth, and improve technical excellence, customer satisfaction and retention. The Executive acts as an account representative by handling customer service issues for respective accounts and coordinating with the appropriate internal and external resources for resolution.

At Zurich North America, the ZNA Claims hybrid work model emphasizes flexibility while facilitating in‑person connections. In‑office attendance is expected multiple times weekly. The successful candidate will be able to report into one of the following North American offices in the Northeast.

• Partner with underwriting to participate in new business prospects with brokers and customers by communicating and selling the claims value proposition to mid‑size, moderately complex non‑complex accounts with regional scope.
• Research and respond to the claims service needs of prospective and current customers by developing and delivering claims services marketing presentations and claim service proposal responses that differentiate Zurich Claims Services.
• Ensure customer satisfaction by identifying and resolving customer service issues, proactively communicating information, responding to inquiries and following customer protocols.
• Increase customer satisfaction and retention by building lasting relationships with our customers' and brokers’ claim contacts.
• Business travel, as required, will be limited to no more than 5% of time.
• Extended hours during peak periods, as required.
• Maintain regular predictable attendance.
• Protect Zurich’s reputation by keeping claims information confidential.
• Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by participating in projects as needed.

• Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits to resolve customer issues.
• Provide specialist advisory support to internal clients on a daily basis, serving as a focal point of contact to ensure alignment between policy and practice.

• Bachelor’s Degree and 4 or more years of experience in the Claims or Operations area, OR
• High School Diploma or Equivalent and 6 or more years of experience in the Claims or Operations area, OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Operations area.
• Strong customer service acumen.
• Strong Microsoft Office skills.
• Knowledge of Business Intelligence or other data systems.

• Insurance industry experience.
• Experience interacting with multiple management levels.
• Strong verbal and written communication skills.
• Strong analytical skills.

The proposed salary range for this position is $85,500.00 to $, with short‑term incentive bonus eligibility set at 10%. Additional rewards may include short‑term incentive bonuses and merit increases. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

AM – Rocky Hill, AM – New York, AM – Boston

Hybrid

Full Time

No