Eligibility Services Worker; Hybrid

Position: Eligibility Services Worker(Hybrid)

Eligibility Services Worker

Hybrid –

Location:

Rocky Hill, CT

Salary $63,509 - $79,633 per year.

Open to the Public – Close Date 1/12/2026.

Introduction

Ready to make a difference by helping veterans access the benefits they deserve. Join us in serving those who served!

The State of Connecticut Department of Veterans Affairs (DVA) is seeking a dedicated Eligibility Services Worker to support our Fiscal Services Division. This role is essential in assisting veterans and their families with benefit eligibility, applications, and case management.

Position Highlights

• Location:
  
  Rocky Hill, CT
• Work Hours:
  
  Full-time, 40 hours per week
• Schedule:
  
  Monday through Friday, 7:30 AM - 4:00 PM
• Work Environment:
  Hybrid

Why The State Of Connecticut

• Explore our comprehensive State Employee Benefits Overview to see what we offer
• Enjoy endless opportunities for professional growth and development
• Embrace a healthy work/life balance tailored to all employees

Discover The Opportunity To

• Build a meaningful career dedicated to supporting those who have served our country
• Help veterans and their families access the benefits and resources they deserve
• Make a lasting impact by guiding clients toward stability and success
• Contribute to the public sector in a role that truly changes lives
• Collaborate with a passionate team committed to honoring and assisting Connecticut's veterans

More About Us

For over 140 years, Connecticut Veterans Affairs has been caring for its Veterans and their dependents. As a Department, we believe in "serving those who have served." We maintain the state Veterans Cemetery in Middletown, the largest state-operated Veterans cemetery in Connecticut, the final resting place for over 16,000 Veterans and their families.

Before You Apply

• Meet
  
  Minimum Qualifications:
  
  Ensure you meet the Minimum Qualifications listed on the job opening by the close date. You must specify your qualifications on your application.
• Educational Credits:
  List your earned credits and degrees from accredited institutions accurately on your application.
• Resume Policy:
  Per Public Act 21-69, resumes are not accepted during the initial application process.
• Preferred Shift/
  
  Location:
  
  Select all location(s) and shift(s) you are willing to work on your application.
• Timely Submission:
  All application materials must be received by the job posting deadline.

After You Apply

• Referral Questions:
  This posting may require completion of additional Referral Questions (RQs) by the expiration date.
• Prepare For An Interview:
  Interviews are limited to those whose experience and training are most aligned with the role.
• Stay connected! Log in daily to your Job Aps Personal Status Board to track your status and check email.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note:
  
  This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion, and merit employment rules.

QUESTIONS? WE’RE HERE TO HELP

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Alyssa Hovanec anec.

Purpose of Job Class (Nature of Work)

In the Departments of Aging and Disability Services, Children and Families, Developmental Services, Social Services and Veterans Affairs this class is accountable for independently performing a full range of tasks in providing eligibility services to clients of the department's various assistance programs.

Examples of Duties

• Interviews individuals to obtain necessary information;
• Determines and grants services and public assistance;
• Researches, verifies and evaluates statements given by clients and other factors to ensure compliance with program eligibility requirements;
• Enters and modifies all relevant case eligibility information in the Eligibility Management System database;
• Provides periodic cycle of eligibility redetermination services to ensure correct client benefits level;
• Assists clients with application and receipt of various federal, state and…