Loan Servicing Specialist

Loan Servicing Specialist (Finance)

Join Our Team--Where Values Drive Excellence in Loan Servicing

First Carolina Bank is seeking a Loan Servicing Specialist to deliver exceptional service, build lasting relationships, and support our commitment to excellence in the Rocky Mount market. In this role, you'll be a trusted partner for customers and colleagues--managing loan onboarding and funding, payment posting, collateral tracking and release, document scanning and indexing, and core system maintenance--ensuring every detail is handled with precision and care.

You'll thrive in a collaborative, detail-oriented environment where service, risk mitigation, compliance, and a people-first approach are valued above all.

• Work at a steady, even pace with a clear process focus--ideal for someone who values precision, structure, and repeatable high-quality outcomes.
• Build positive relationships and serve others through your work, maintaining a professional, supportive presence for internal partners and customers.
• Apply your attention to detail to ensure accuracy, compliance, and risk management across loan servicing activities.
• Enjoy a thoughtful, structured approach to problem-solving while adapting to evolving priorities--checking and double-checking work to preserve quality.
• Share expertise and lead by example, reinforcing best practices and helping others succeed in a collaborative environment.

• Serious, disciplined, and conventional; cooperative and supportive with a cautious approach to risk.
• Harmony-seeking and team-oriented, placing team outcomes above self.
• Professional and fact-based communicator who respects established procedures and proven processes.
• Passionate about service, with a strong focus on accuracy, consistency, and integrity.

• Balance Daily Loan Settlement Reports to ensure accurate funding and posting.
• Fund loans in accordance with federal laws, Bank policy, and approved commitments.
• Book new loans, process lines of credit, and perform file maintenance on loan accounts.
• Process loan documentation (e.g., Deeds of Trust, financial statements, Liens) and secure collateral.
• Prepare and maintain credit and non-negotiable document files; scan and index loan documentation to the storage system.
• Maintain monthly updates of Forced Placed Insurance and Flood Insurance spreadsheets; manage the Loan Tickler system for timely receipt of required items.
• Process payments, billings, draws, general ledger items; quote loan balances and payoffs to customers and internal stakeholders.
• Handle participation payments and advances; support continuous improvement in Loan Operations, risk management, and compliance.
• Exercise Wire Input and Official Check authorities within delegated limits; assist with correction of audit exceptions.

• High School Diploma or equivalent required; 2+ years in bank operations.
• Strong organizational skills, exceptional attention to detail, and the ability to multi-task and prioritize in a fast-paced environment.
• Clear, concise, and effective communication; professional, fact-based style.
• Proficiency with Microsoft Office (Outlook, Teams, Excel, Word).
• Preferred:
  Some college; prior loan operations experience; familiarity with JHA Silverlake, JHA Synergy, and Onboard.

• Competitive total compensation
• Comprehensive health, dental, and vision insurance
• Retirement savings plans with company match
• Paid time off and holidays
• Professional development and training opportunities
• Employee assistance programs
• Opportunities to participate in community service and outreach

• Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines.
• Follows all applicable security procedures and regulatory requirements (Anti-Money Laundering, Bank Secrecy Act, USA PATRIOT Act).
• Acts within authorized limits and role‑specific policies and procedures; follows processes and controls to protect shareholder interests.

• Enterprising:
  We have a do‑business attitude and are resourceful in finding ways to work with customers. You'll be empowered to solve problems, support clients, and seek innovative solutions in every interaction.
• Intentional:
  We do what we say we are going to do and are thoughtful about the impacts of our actions--internally and externally. You'll be trusted to follow through, adhere to processes, and ensure every detail is handled with care and precision.
• Responsive:
  We strive for frictionless banking experiences--answering the bell directly and quickly, and working to exceed expectations in every service level. You'll provide timely support, resolve inquiries efficiently, and help clients maximize the value of our products and services.
• Considerate:
  We lean into community needs in the markets we serve and conduct ourselves professionally in every interaction--with customers, shareholders, coworkers, and regulators. You'll contribute to a positive,…