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Service Support Analyst; Investigate and resolve problems in systems and services, desktop systems
Job in
Rocky Mount, Nash County, North Carolina, 27815, USA
Listed on 2026-01-12
Listing for:
MVP Consulting Plus
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
NCDOT-702532 Service Support Analyst:
Typical
Experience:
84+ months
- Exp ensuring that incidents and requests are handled according to agreed procedures, and that documentation of the supported components is available Required 3 Years
- Investigate and resolve problems in systems and services ensuring that such problems are fully documented within the relevant system(s). Required 3 Years
- Exp with desktop operating systems, IT service management applications, problem management systems, and end-user network administration Required 3 Years
- Exp with user, account, and service provisioning Required 3 Years
- Exp with installing/deploying software on endpoints Required 3 Years
- Exp with recording, tracking, escalating, updating calls, and closing tickets thru problem management software Required 3 Years
- Exp in quoting, submitting purchase requests, and receiving shipments for IT-related items Required 3 Years
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