QA Floor Technician

Position Overview:

You may know us for our delicious cheesecakes… and for being recognized by Fortune Magazine as one of the   Best Companies to Work For   12 years in a row! What you may not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient.

As the QA Floor Technician, reporting to the Food Safety and QA Manager, you are responsible for ensuring that every product produced on the line meets product specification the first time it is produced by enforcing policies and procedures to support compliance with Food Safety, Good Management Practices (GMP’s) and premium quality expectations.

This position is also responsible for assuring the food safety and quality of all products deposited, topped, set‑up, finished, and packaged during various shifts meet company demands for a bakery with more than 400 staff members that create delicious cheesecakes and memorable experiences.

• Driven by results: you are conscientious and persistent about delivering timely, high quality deliverables and performing all job functions safely while following instructions.
• Exhaustively meticulous: you have an unrelenting attention to detail, leaving nothing to chance while understanding what deserves your immediate attention and what can wait.
• Adaptable: you’re at ease in a fast‑paced environment and able to effortlessly change direction when priorities shift, learning to perform new tasks as required for business needs and work extended hours if necessary.
• A team player: While you’re a capable self‑manager, you thrive when you’re part of a team and don’t mind getting your hands dirty on your own if needed.

• Assure Good Management Practice (GMP) Compliance and Food Safety on the production floor.
• Monitor set up of production lines, offering quality assurance support including, but not limited to inspection, swabbing, tagging, and equipment set‑up.
• Inspect products being produced on the line to assure they meet our premium quality standards including the appearance of cakes to the gold standard.
• Supervise line clearance, ensuring the line clearance has been correctly executed.
• Verify cleanliness of equipment using established inspection procedures and ATP and allergen swabbing and calibration of scales, checkweighers, metal detectors, and thermometers being used in production areas.
• Issue and/or monitor all documents and records used in production areas and complete all required documents with accuracy.
• Verify accuracy of labels and product information printed on packaging material.
• Take records, and/or verify weights, temperatures, appearances, and other quality attributes and log all data on required forms at required frequencies.
• Assist production in troubleshooting food safety or quality problems on the line and stop production lines whenever quality/food safety issues arise.
• Initiate HOLD of products and ingredients that do not meet quality standards and equipment whenever necessary, ensuring completion of necessary paperwork.
• Enter data accurately and manage quality databases associated with HOLDS, foreign material, and equipment damage.
• Obtain product samples for microbiological testing and product review, ensuring that products are placed in designated areas for laboratory.

• Ability to make basic math calculations (i.e. percentages, measurements, etc.)
• Knowledge of Product, Quality and Guarantee (PQG) systems.
• Willing to be flexible with shift changes and possible overtime.
• Good communication skills.
• Ability to read, write, and speak English.
• High school diploma/GED or relevant work experience.

• Experience in Quality Assurance in a food manufacturing environment.
• Experience with ROSS System and ACCESS for reporting Salvage products.
• Bilingual in English/Spanish.

• Vacation and sick time
• Medical, Dental & Vision
• 401K with company match
• 25%-35% discount when dining as a guest
• Discounted cheesecake purchase program

Named to FORTUNE Magazine’s   Best Companies to Work For   list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential…