Regional Sales Support

The Erosion Company (TEC), headquartered in Woodstock, Georgia, is a leading nationwide erosion control specialty contractor serving the construction, infrastructure, and renewable energy industries. With more than 25 years of experience, over 500 employees, and 120+ crews operating across the United States, TEC provides turnkey solutions including erosion and sediment control, stormwater management, site compliance, hydroseeding, remediation, and environmental services. Having supported more than 150,000 projects, TEC is recognized for its ability to deliver comprehensive, one-stop-shop services that help clients maintain environmental compliance, avoid costly delays and fines, and keep projects on schedule.

The company's strengths include rapid emergency response, operational flexibility to support projects of all sizes, certified field management teams, and a commitment to providing reliable, compliant solutions nationwide.

The Customer Sales Support (CSS) serves as a key partner to the Vice President of Sales, Area Sales Manager (ASM), and operations team, ensuring exceptional customer service, project execution, and account management throughout the customer lifecycle. This role bridges communication between customers, sales, and operations to deliver outstanding service, support project success, strengthen client relationships, and drive revenue growth. The CSS acts as a trusted resource for customers while helping TEC maintain its commitment to safety, quality, responsiveness, and operational excellence.

• Partner with the Vice President, Sales and Area Sales Manager to develop and maintain strong relationships with current and prospective customers.
• Serve as a primary point of contact for customer inquiries, concerns, service requests, and project-related communications.
• Respond promptly and professionally to customer needs and coordinate resolutions with internal teams.
• Develop a thorough understanding of customer expectations, project specifications, and TEC service offerings.
• Educate customers on erosion control best practices, regulatory requirements, and industry standards where applicable.
• Conduct regular customer follow-ups to ensure satisfaction and identify opportunities for continuous improvement.

• Perform routine site visits to evaluate project quality, customer satisfaction, and compliance with contract requirements.
• Collaborate with field operations teams to verify work completion, project accuracy, and billing documentation.
• Identify opportunities to improve project efficiency, profitability, and customer experience.
• Assist in reviewing job costs, material usage, labor performance, and project margins.
• Provide coaching, guidance, and feedback to field personnel to support quality standards and customer expectations.
• Travel to customer and project sites as needed, up to 25%.

• Support the ASM in retaining existing customers and expanding business relationships.
• Assist with identifying new project opportunities and participating in customer meetings, presentations, and site visits.
• Help prepare proposals, project documentation, and account-related information as needed.
• Gather customer feedback and market intelligence to support sales growth strategies.
• Participate in industry associations, training opportunities, and networking events to strengthen industry knowledge and TEC's market presence.

• Monitor and maintain customer information, opportunities, and activities within Salesforce CRM.
• Ensure accuracy and completeness of customer records, project updates, and account assignments.
• Support CRM utilization, reporting, and adherence to company sales processes.
• Assist with tracking key performance indicators (KPIs), customer satisfaction metrics, and account activity.
• Partner with operations and leadership teams to improve service delivery and customer retention.
• Participate in ongoing company training and professional development opportunities.
• Stay informed on industry trends, erosion control practices, construction methods, and regulatory requirements.
• Promote a culture of safety, accountability, teamwork, and customer-focused service.

• Associate's or Bachelor's degree in Business, Construction Management, Sales, or a related field preferred.
• 2 to 5 years of experience in construction, site development, erosion control, landscaping, account…