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Support Specialist
Job in
Rocky River, Cuyahoga County, Ohio, 44116, USA
Listed on 2025-11-29
Listing for:
Factivity, Inc
Full Time
position Listed on 2025-11-29
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
FACTIVITY, Inc. develops, markets, and supports touch screen graphical software for manufacturing companies worldwide.
A market leader, FACTIVITY is working to improve our software offerings on desktop, web, and mobile platforms so that we can continue to be at the forefront of manufacturing software.
ResponsibilitiesAs an Application Support person at FACTIVITY, you will need to:
- Learn and understand FACTIVITY’s software offerings.
- Discuss and understand customer issues via interpersonal and email communications.
- Identify application, operating system and customer issues and work with FACTIVITY staff to resolve them.
- Maintain logs of all support activity.
- Have advanced knowledge of Microsoft desktop operating systems in secure network environments.
- Understanding of networks and server operating systems.
- Ability to communicate instructions in a simple, professional and patient manner.
- Demonstrate usage of batch files, Power Shell and UNIX/LINUX scripts.
- Understanding of database applications.
- Have worked with Microsoft Office products.
- Be able to work both independently and in teams.
We are seeking candidates for long-term employment opportunities in a company with over 30 years experience in developing software for manufacturing.
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