Practice Manager - Family Planning

Practice Manager – Family Planning

Planned Parenthood of Greater Ohio – Rocky River Health Center

Full-time (37.5 hours per week) Practice Manager responsible for overseeing personnel, systems and facilities to meet agency programmatic and fiscal goals while maintaining a high level of customer service and compliance with all regulations.

• Paid Time Off
• Paid Parental Leave
• Medical 90% employer-paid base medical plans for single coverage
• Dental
• Vision 100% employer paid
• Life Insurance 100% employer paid
• Accidental Death & Disability 100% employer paid
• Long Term/Short Term Disability 100% employer paid
• 401(k) with matching employer contribution up to 4%
• Nine (9) paid holidays per year
• Two (2) paid floating holidays per year

• Establish, promote and support unified agency management system with a commitment to the philosophy that fulfilling the agency’s mission and financial viability is the ultimate goal toward which all activities are directed. Achieve goals through direct leadership of the Health Center Staff at assigned health center(s).
• Accept individual and joint responsibility for and lead the Health Center’s efforts to achieve established Key Performance Indicators and annual performance goals.
• Lead the Health Center’s efforts to comply with all organizational quality assurance guidelines, and all federal, state, and local regulations pertaining to center operation and all pertinent government regulations including OSHA, CLIA, ODH, and Title X and their reporting requirements.
• Through effective human resource management, hire, retain and develop staff that understand, commit to, and practice a patient‑oriented approach to health care delivery.
• Demonstrate commitment to enhancement of staff skills, capabilities, job knowledge, leadership development, and where possible, opportunity for advancement.
• Conduct health center staff meetings at least once per month.
• Construct weekly associate schedules and process PTO requests ensuring adequate coverage in all areas of the Health Center. Coordinate Site Supervisor(s) to oversee different areas of the Health Center with respect to flow and patient care. Monitor overtime and report variances and exceptions to normal staffing based on budget. Reconcile and authorize all center timesheets.
• Evaluate daily health center statistics. Analyze trends and make adjustments to health center operations and finances accordingly.
• Assure that performance evaluations are completed timely and accurately reflect abilities and shortcomings of associates.
• Institute and monitor all disciplinary action after consultation with Human Resources, Lead Practice Manager and/or Director of Health Services.
• Serve as liaison with community organizations, service organizations and other public and private agencies in respective communities and participate in administrative meetings and community meeting as assigned.
• Assist with development and management of operating and capital budgets within the center. Develop, manage, and meet operating objectives that support overall agency and customer service objectives.
• Act as a proponent of change management for services and programming expansion efforts.
• Participate with other Practice Managers in the identification of new systems or system improvements as well as the problem identification and resolution, which enhances the operations of the medical program. Assist in the development of management information from available data.
• In order to maintain quality patient services and meet appropriate quality standards, ensure that health center audits achieve compliance rate based on recognized benchmarks.
• In partnership with Clinician(s) implement and monitor new or revised administrative and medical protocols.
• Manage inventory and ensure center has supplies and equipment needed to carry out services effectively.
• Manage and provide for the pro‑active maintenance of professional‑appearing, clean and fully functional health center facilities. Participate in planning, remodeling or renovation as requested.
• Ensure routine health center security and safety. Ensure completion of quarterly center security training and safety drills in cooperation with…