Associate Customer Business Manager – Walmart & Sam’s Club

JOB PURPOSEWalmart and Sam’s Club represent the #1 strategic growth customer for Home Care North America, making this a high-impact role with meaningful exposure to one of Unilever’s most important customer ecosystems. The Associate Customer Business Manager will help accelerate growth across the Home Care portfolio by supporting customer strategy, performance analytics, digital commerce, and day-to-day business delivery across Walmart and Sam’s Club.

This is a strong development role for someone who wants to build deep customer management capability in a complex, fast-moving, and highly visible retail environment, with exposure to merchant engagement, assortment and innovation planning, POS analytics, forecasting, omnichannel priorities, and cross-functional business leadership.

Reporting to the Senior Customer Business Manager, the ACBM will own at least one defined merchant relationship and business area while leading analytics and supporting execution across the wider Home Care portfolio.

Success requires strong business acumen, disciplined execution, comfort managing multiple priorities, and the ability to translate data into clear recommendations for customer and internal teams. This role is based in Rogers, Arkansas, and requires the candidate to be located in the area.

KEY RESPONSIBILITIES Customer Growth & Business Management
• Own defined customer work streams and at least one assigned merchant relationship or business area, with coaching from the Senior Customer Business Manager.
• Support development and execution of the Walmart and Sam’s Club Home Care customer plan, with a focus on accelerating growth for HCNA’s #1 strategic growth customer across assortment, innovation, distribution, promotion, and digital fundamentals.
• Use insights to support customer and internal discussions and ensure agreed actions are completed on time.

POS, Forecasting & Performance Analytics
• Use Walmart and Sam’s Club Scintilla data to analyze pricing, dollar and unit volume, promotions, shopper activations, and new-item performance.
• Prepare accurate weekly POS recaps and maintain sales, forecast, and performance trackers.
• Support sales forecasting, trade tracking, and evaluation of investment effectiveness and return on investment.
• Provide analysis and inputs for line reviews, ASP, and other key customer meetings.

Omnichannel / Digital Execution
• Support implementation, optimization, and measurement of digital assortment and omnichannel priorities.
• Monitor digital fundamentals including content, traffic, search, conversion, and the consumer path to purchase.
• Partner with eCommerce, Digital Marketing, Brand, and Shopper Marketing teams to improve execution across the Walmart and Sam’s Club digital ecosystem.

Customer Administration & Operational Excellence
• Own accurate and timely customer administration for assigned work streams, including new-item setup, portfolio maintenance, sales inputs, and required customer systems.
• Track deliverables, identify risks, and follow through with internal partners to support on-time, high-quality execution.
• Identify opportunities to simplify work, improve processes, and strengthen data quality and reporting.

Cross-Functional Partnership
• Partner with Customer Development, Brand, Shopper Marketing, Shopper Insights, eCommerce, Finance, and Supply Chain to support customer and Unilever priorities.
• Influence decisions through clear analysis, practical recommendations, and consistent follow-through.
• Communicate effectively with buyers and internal stakeholders while escalating risks and decisions appropriately.

CRITICAL SUCCESS MEASURES
• Consistent delivery of accurate POS reporting, forecasts, customer administration, and assigned work streams that improve…