Switchboard Telecom Operator

Northern Light A.R. Gould Hospital |US:

ME:

Presque Isle | Administrative Support | Full Time

Salary range-  USD

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light A.R. Gould

Department:Switchboard

Position is located:Northern Light A.R. Gould Hospital

Work Type:Full Time

Hours Per Week: 40.00

Work Schedule:Variable

Salary Range : $ 15.00 - $22.10

Exempt:
No

Summary
:

Performs as a working

Switchboard Telecom Operator in the Call Center.

Responsibilities:

A. Call Processing and Dispatching

1. In accordance with client protocols, receives and process requests for both emergent and non-emergent transports in an accurate and timely manner

2. Maintains timely, concise and legible written communications when appropriate

3. Delivers highest quality customer service and care, acting in the best interest of the patient and customers, families and other professionals

4. Monitors radio communications for updates to vehicle status and uses proper radio etiquette

5. Read maps accurately and gives appropriate directions

6. Listens and responds clearly and in an appropriate manner

B. Communications

1. Communicates in a professional manner at all times with employees, customers, public safety agencies and Communication Center clients

2. Makes proper and timely notifications to supervisory and management staff regarding issues of importance or concern

3. Offers suggestions for improvement of system through proper channels of communication

4. Relays thorough and complete shift turnover to on-coming dispatcher

5. Demonstrates teamwork and diplomacy

C. Systems Knowledge and Self-Improvement

1. Maintains working knowledge of communications consoles, phones and Computer Aided Dispatch (CAD) system

2. Uses knowledge and awareness of available resources to schedule, dispatch and track calls accurately and timely

3. Maintains required certifications

4. Attends all mandatory staff and in-service meetings as required

D. Professionalism

1. Dresses appropriately.

2. Reports for assigned shifts on time.

3. Performs additional duties as assigned by management

Other Information
:

A. High School Diploma, GED or international equivalent preferred

B. Experience in ambulance / 911 dispatching or call center work preferred

C. Current Maine licensure as an Emergency Medical Technician or Emergency Medical Dispatcher preferred

D. Basic computer skills including ability to power on the computer, use a mouse to interact with elements on the screen, use a computer keyboard, and shut down the computer properly

F. Proficiency with Microsoft Word, Excel, and Windows OS preferred

Competencies and Skills

• Achieves Results:
  Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Demonstrates Adaptability:
  Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Effectively Communicates:
  Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Serves Others:
  Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions…