Pet Counselor

Boyle Ventures, LLC is seeking a Pet Counselor to join our team in Rogers, AR and support customers with knowledgeable, compassionate guidance.

As a Pet Counselor, you will help pet parents feel confident in their choices by providing friendly, accurate information and guidance. You’ll serve as a trusted point of contact, responding to questions, assisting with product and service recommendations, and supporting a positive customer experience.

In this onsite role in Rogers, AR, you’ll collaborate with your team to ensure customers receive timely help and that everyday interactions reflect professionalism, empathy, and strong attention to detail.

• Greet customers and provide guidance on pet-related products and services based on their needs

• Answer questions clearly and accurately while maintaining a supportive, customer-first approach

• Assist with order and account-related needs, ensuring information is complete and correct

• Recommend appropriate options and follow up as needed to improve customer satisfaction

• Maintain a clean, organized, and welcoming onsite environment that supports smooth daily operations

• Strong customer service skills with the ability to communicate clearly and professionally

• A genuine interest in pets and the willingness to learn about pet care concepts

• Ability to work onsite in Rogers, AR on a full-time schedule

• Comfortable handling a variety of questions and requests in a fast-paced environment

• Reliability, good judgment, and the ability to maintain a positive demeanor while assisting customers

• Experience in a customer-facing role such as retail, hospitality, or service support

• Familiarity with basic pet care topics, including common needs across pet types

• Demonstrated ability to recommend solutions based on customer needs

• Experience using internal systems for logging interactions, orders, or inquiries