Mortgage Hybrid Processor - Bilingual

Mortgage Hybrid Processor - Bilingual – Arvest Bank

Location:

4201 S JB Hunt Drive, Rogers, Arkansas (or any Arvest ABC market location in Northwest Arkansas).

Hours:

Monday through Friday, 8 am to 5 pm, with potential additional hours as needed.

Language:
Bilingual English/Spanish Fluency required.

The Mortgage Hybrid Processor independently manages complex 1-4 unit mortgage loan applications, ensuring compliance with program and regulatory guidelines. The role involves direct communication with stakeholders, understanding investor guidelines (Fannie Mae, Freddie Mac), and demands high independence, efficiency, accuracy, and confidentiality in managing a pipeline of complex files.

• Analyze loan files to ensure all documentation adheres to program and regulatory guidelines across a diverse range of loan types.
• Engage directly with borrowers, mortgage loan officers, title companies, insurance agents, realtors, and other relevant parties, fostering strong relationships and supporting them through closing.
• Conduct initial reviews, update loan files with preliminary conditions, and directly communicate these conditions to borrowers; proactively identify and obtain missing documentation before loan submission for underwriting.
• Review new loan files pre- and post-underwriting, identify necessary items from existing documents, and prepare documentation for underwriting review and completion.
• Monitor and address all file alerts within the Loan Origination System (LOS) from receipt through closing; reconcile and correct loan applications in the LOS as documents are received, resolve discrepancies, and rerun AUS for accurate findings.
• Monitor Notice of Incompleteness (NOI) and Regulation B dates to ensure compliance with regulatory deadlines, issuing NOI or closing files for incompleteness as required.
• Analyze and calculate qualifying income by thoroughly reviewing credit, income, asset, and tax documentation for various borrower types and determine need for additional documents.
• Monitor the assigned pipeline for required Verbal Verifications of Employment (VVOEs) to prevent delays in closing.
• Review files for flood certification and order if missing; verify flood zone location and print maps if applicable.
• Collaborate with the assigned mortgage loan officer to promptly order and follow up on appraisals; notify underwriter and appraisal team of discrepancies.
• Manage all aspects of assigned pipelines, ensuring compliance with service level agreements and timely follow-up; achieve underwriting approval on the first Resubmission at least 90% of the time.
• Maintain a comprehensive understanding of investor guidelines, loan programs, and regulatory requirements, and stay current with any updates.
• Independently make appropriate loan decisions that adhere to All Regs/Selling Guides/Lender Handbooks and Arvest Policies and Procedures with minimal supervision.
• Review and ensure the presence of case numbers and acceptable CAIVRS in government loan files.
• Run fraud reports, review for potential borrower and/or property fraud, and follow appropriate procedures for suspicious activity.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program; complete compliance training and report any violations or suspicious activity.

• High School Diploma or General Education Degree (GED)
• 2 years of experience reviewing mortgage credit application files
• 2 years of mortgage processing experience or equivalent
• 1 year of processing government loan files or equivalent
• 1 year of detailed contact with customers, realtors, and title companies
• 1 year of analyzing and calculating qualifying income
• Knowledge of all real estate regulations, including RESPA, TRID, TILA, Fair Credit Reporting Act, Fair Lending, Reg B (ECOA), Reg C (HMDA), Flood Act, and Interagency Appraisal and Evaluation Guidelines
• Relevant military experience considered for veterans and transitioning service members

• Arvest experience

The associate must be able to travel occasionally by themselves within the U.S., possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Pay Range: $21.89 – $26.00 per hour

• Entry level

• Full-time

• Business Development and General Business

• Banking, Financial Services, and Investment Management