Patient Access Representative, PT - Weekends - Rogers

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Patient Access Representative

Full Time – Mercy Rogers

Weekends, ED

The Patient Access Representative is often the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre‑certification and financial clearance including pre‑visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co‑worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Provide exceptional customer service and represent Mercy with compassion and professional service.

Schedule appointments, register patients, verify benefits and complete pre‑certification and financial clearance.

Obtain accurate patient data, populate into patient records and maintain data integrity.

Maintain knowledge of insurance carriers, Medicare guidelines and federal, state and accreditation agencies.

• 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred.
• High School diploma required.
• Some college helpful.
• Ability to communicate effectively orally and in writing, with excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non‑clinical hospital staff and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines and perform daily assignments with a high level of accuracy.
• Knowledgeable and experienced with computer systems; ability to use a 10‑key calculator and keyboard.
• Physical Requirements:
  
  Ability to push, pull, and/or lift 50 lbs; prolonged standing and walking; ability to grip, reach, bend, kneel, twist, and squat during duties.

• Ability to push, pull, and/or lift 50 lbs on a regular basis.
• Prolonged standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

From day one, Mercy offers outstanding benefits – including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.