Catering Floor Supervisor

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The Catering Floor Supervisor is responsible for overseeing the flawless execution of catering events at Rogers Centre, from set-up through service and closing, by leading and supporting the Catering Service Worker team. This is a supervisory role that provides direction and oversight to bargaining unit staff and does not perform bargaining unit work, except for instruction/management training, unexpected legitimate and immediate needs, emergencies, or when regular employees are not available, as permitted under the applicable collective agreement.

The role ensures that event setups, service delivery, and breakdowns meet Legends standards for guest service, food and beverage presentation, and safety.

Hourly Wage: $24.00

This posting is for a new vacancy
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Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services through our white-label approach.

Our network spans more than 450 venues worldwide, hosting 20,000 events and welcoming 165 million guests annually. Our expertise includes feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events.

The Legends Global culture is built on respect, ambitious thinking, collaboration, and bold action. We are committed to an inclusive environment where team members can be authentic, make an impact, and grow their careers.

Winning is an everyday mindset at Legends Global. We succeed together as one unified team.

• Supervise Catering Service Workers during set-up, service, and teardown of assigned catering events, providing clear direction and monitoring performance without regularly performing bargaining unit tasks.
• Oversee event set‑up to ensure catering spaces are prepared according to BEOs and event specifications, including layouts, equipment, smallwares, and presentation standards.
• Monitor service throughout events to ensure a high level of customer service, timely delivery of food and beverage, and adherence to timelines and changing event conditions.
• Oversee completion of opening and closing inventory counts by staff, review consumption reports, and expedite discrepancies to management as required.
• Ensure staff restock, replenish, and secure all catering areas, including food, beverage, equipment, and smallwares, at appropriate points during and after events.
• Verify that all equipment and smallwares used for catering events are in good working order, and coordinate with Culinary and Warehouse teams to resolve deficiencies.
• Coordinate with the Production Kitchen and Warehouse teams to ensure accurate and timely transport of food and beverage from the kitchen to designated event spaces.
• Ensure the terms of catering contracts and event orders are executed by staff, including service levels, timing, and any special requirements or upgrades.
• Provide on‑floor coaching and feedback to Catering Service Workers on guest service, product knowledge, responsible alcohol service, and safe food handling.
• Respond to guest inquiries, special requests, and complaints in a professional and solution‑focused manner, escalating complex issues to the Catering or Premium leadership team.
• Ensure staff follow all Legends, Rogers Centre, and regulatory policies related to food safety, responsible alcohol service, health and safety, and workplace conduct.
• Support scheduling, deployment, and real‑time adjustments of Catering Service Workers based on event needs, guest counts, and service requirements.
• Contribute to post‑event debriefs by sharing guest feedback and operational observations, and support continuous improvement of catering service and offerings.

• Strong leadership skills with the ability to direct, motivate, and support catering service teams in a fast‑paced, event‑driven environment.
• Excellent customer service skills, with the ability to uphold and model premium service standards for diverse guest groups.
• Strong organizational and time‑management…