Housekeeper, Hospitality ​/ Hotel ​/ Catering

Overview

Join to apply for the Housekeeper role at MCR Hotels
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The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel.

• Pre-Cleaning and Stocking:
  Complete all pre-cleaning duties including stocking room supplies and tools on the assigned work cart, attending morning stand-up, and assisting with dirty linen in the housekeeping laundry room.
• Clean and Stock Rooms:
  Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Additional Cleaning Projects:
  As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well-organized and clean.

• CLEANLINESS and FRIENDLINESS:
  The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
• Areas of Excellence:
  Happy Guests, Spotless Cleanliness, Product Consistency & Quality, Teamwork.

• Happy Guests:
  Management performance ratings, guest satisfaction scores/intent to return.
• Spotless Cleanliness: GM/AGM spot checks, leadership walk-throughs, guest ratings/reviews.
• Product Consistency & Quality:
  Checklist tracking, management performance ratings.
• Teamwork:
  Management performance ratings, effective collaboration.

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Positive attitude with a willingness to learn; ability to follow guidelines and procedures.
• Ability to work well under pace and pressure; effective listening and conflict resolution skills.
• Good communication and guest service orientation; willingness to serve all guests.
• Age 18 or older; varied schedule including evenings, nights, weekends, holidays based on hotel needs.
• Clock-in/clock-out reliably; breaks and call-outs handled per supervisor directions.

• Stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, lifting and carrying items such as linens, trash, or vacuums.

This job description does not create an employment contract. The employer reserves the right to change or assign duties as needed. Reasonable accommodations may be provided to enable employees with disabilities to perform essential functions, absent undue hardship.

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement & upward mobility
• Health, dental, vision insurance – available after 30 days for full-time team members

Note:

This refined description preserves the core job information and responsibilities while removing irrelevant boilerplate and formatting issues.