Concessions Floor Supervisor

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The Concessions Floor Supervisor is responsible for overseeing day‑of‑event operations for an assigned level or zone of concessions at Rogers Centre, ensuring safe, efficient, and guest‑focused service in alignment with Legends’ standards. This is a supervisory role that provides direction and oversight to bargaining unit staff and does not perform bargaining unit work, except for instruction/management training, unexpected legitimate and immediate needs, emergencies, or when regular employees are not available, as permitted under the applicable collective agreement.

The role supports revenue and profitability goals and partners closely with Concessions Managers and other departments to deliver a seamless event‑day experience.

Hourly Wage: $24.00

This posting is for a new vacancy.

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services through our white‑label approach. Our network spans more than 450 venues worldwide, hosting 20,000 events and welcoming 165 million guests annually. Our expertise includes feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world‑class live events.

The Legends Global culture is built on respect, ambitious thinking, collaboration, and bold action. We are committed to an inclusive environment where team members can be authentic, make an impact, and grow their careers. Winning is an everyday mindset at Legends Global. We succeed together as one unified team.

• Supervise concessions stands, portable units, and bars within an assigned area during events, ensuring they are properly staffed, stocked, opened, operated, and closed according to Legends and Rogers Centre standards.
• Provide clear direction and on‑floor leadership to front‑line team members, monitoring performance and reinforcing a culture of safety, accountability, and guest‑first service without regularly performing bargaining unit tasks.
• Develop and maintain effective floor control by monitoring crowd flow, sales trends, and service times, positioning staff strategically and adjusting assignments throughout events.
• Create, implement, and monitor sales and service incentives to drive per‑caps, upselling, and guest satisfaction.
• Maximize the effective deployment of labour by adjusting staffing in real time based on business levels, event flow, and service needs.
• Ensure adherence to point‑of‑sale (POS) and electronic payment procedures in a fully cashless environment, including accurate completion of end‑of‑shift reports and related documentation by staff.
• Support inventory control processes in assigned locations, including oversight of opening and closing counts, transfers, returns, and spot checks to ensure accurate product levels and minimal waste or shrink.
• Conduct walk‑throughs to verify product quality, portioning, speed of service, cleanliness, and compliance with food safety and responsible alcohol service standards.
• Respond to guest questions, comments, and concerns in a timely, professional manner, resolving issues on the spot when possible and escalating as appropriate.
• Support hiring, onboarding, training, and ongoing development of concessions staff by observing, coaching, and providing feedback on service, product knowledge, and policy adherence.
• Ensure staff follow all company policies and procedures and complete assigned duties in a positive, quick, and accurate manner.
• Promote and enforce all Legends, Rogers Centre, and regulatory policies related to health and safety, alcohol service, accessibility, and workplace conduct.
• Collaborate with managers and peers to identify and implement new ideas to improve menus, service models, and operational processes.

• Proven ability to lead and motivate diverse front‑line teams in a high‑volume, fast‑paced, event‑driven environment.
• Strong customer service orientation with the ability to…