ServiceNow - HR Service Delivery; HRSD Senior Consultant - Tech Consulting

Service Now - HR Service Delivery (HRSD) Senior Consultant - Tech Consulting - Open Location

Join to apply for the Service Now - HR Service Delivery (HRSD) Senior Consultant - Tech Consulting - Open Location role at EY

Location:

Anywhere in Country

In the digital economy, upgrading outdated processes, systems and information is vital. As a Service Now Senior Consultant you’ll play a leading role in delivering competitive edge to clients by bridging the gap between business needs and technical solutions. You will interact with stakeholders to gather requirements and collaborate with technical teams to design and deliver system architecture solutions.

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

• Act as a workstream lead across all aspects of a Service Now HRSD project.
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
• Provide guidance and industry leading practice expertise for Service Now HRSD process implementations.
• Ability to analyze a company’s people, process, and technology capabilities and provide leading practice recommendations.
• Ability to lead client process and design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models.
• Ability to create high quality deliverables and project artifacts.

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 2 - 4 years relevant Service Now HRSD project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following Service Now certifications:
  Service Now Certified Implementation Specialist – HR Service Delivery.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Performance analytics and reporting experience – certifications are a plus.
• Employee Center and Workplace Service Delivery experience – certifications are a plus.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and passion for technology and its impact on business.

• We offer a comprehensive compensation and benefits package and reward based on performance and recognition for the value you bring to the business.
• Join us in our team-led and leader-enabled hybrid model with flexible working arrangements.
• Under our flexible vacation policy, you will decide how much vacation time you need based on your personal circumstances.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/ expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance applying online, contact 1-800-EY-HELP
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Are you ready to shape your future with confidence? Apply today.