ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting

Service Now Financial Services Transformation Leader – Senior Manager – Tech Consulting

Location:

Anywhere in Country

At EY, we’re committed to shaping the future with confidence. We empower you in a flexible environment, fuel your talents in a diverse and inclusive culture of globally connected teams, and provide you with world‑class experiences that accelerate your career.

As a Service Now Consulting Senior Manager you will lead Service Now Transformation teams in a rapidly growing area of the business. You will do so from a client‑facing perspective, managing both technical and non‑technical project teams while ensuring that EY’s strategic roadmaps drive measurable business outcomes for our financial‑services clients.

• Leading engagement delivery and managing client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Developing resource plans and budgets for engagements, managing engagement economics effectively.

• Lead end‑to‑end Service Now implementations for financial‑services clients across Service Now applications and product suites, ensuring projects are delivered on time and within budget.
• Drive and support sales activities side‑by‑side with EY pursuit teams, including proposal development, engagement estimates and participation in sales presentations.
• Develop strategies for Service Now‑enabled transformations, working with senior client executives to craft business cases, transformation roadmaps, detailed plans and solution architectures.
• Act as an engagement or workstream lead across all aspects of a Service Now ITOM/CMDB project – design, configuration/development, testing and deployment.
• Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers and testers.
• Build and foster client relationships, demonstrating the value of EY services.
• Exhibit excellent business acumen, making fact‑based decisions and resolving conflicts.
• Provide guidance and industry-leading practice expertise for Service Now service‑management implementations across business functions (non‑IT).
• Analyze a company’s service‑management functional capabilities and provide leading‑practice recommendations.
• Lead client process‑design sessions and facilitate requirements workshops with functional and/or business process subject‑matter experts.
• Support delivery models in waterfall and agile, including planning, status reporting, budgets, and risk and issue logs.
• Drive the creation of sector‑focused offerings aligned with Service Now industry workflows.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree required (4‑year degree);
  Master’s degree preferred.
• 5‑7 years of relevant experience in Service Now implementation.
• Proven architectural leadership in Service Now with deep sector experience in financial services (banking & capital markets, insurance and/or wealth & asset management).
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 3 of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – Vulnerability Response
  • Service Now Certified Implementation Specialist – Hardware Asset Management
  • Service Now Certified Implementation Specialist – Discovery
  • Service Now Certified Implementation Specialist – CSM
  • Service Now Certified Implementation Specialist – Service Mapping
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• Valid U.S. driver’s license.
• Ability to travel up to 60% to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITOM, HAM, or SAM.
• Experience with Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).
• Performance analytics and reporting experience – certifications are a plus.
• Ex…