Help Desk Support

Join to apply for the Help Desk Support role at Nabholz Corporation.

Founded in 1949 as a small construction company, Nabholz has grown into a national multi‑service contractor with more than 1,200 industry‑leading professionals. It provides construction, industrial, civil, and environmental services across the United States.

Provides support to all end users on a variety of technical issues. Identifies, researches, and resolves end‑user technical problems while upholding corporate policies, ethical standards, and the company’s values of integrity and service.

• Respond to requests for technical assistance in person, via phone, chat, or email.
• Assist with computer hardware and software, including printing, installation, word processing, electronic mail, operating systems, and cloud services.
• Use available information resources to research questions and advise users on appropriate action.
• Follow standard help desk procedures, document resolutions, and track and route problems and requests.
• Escalate urgent situations and redirect problems to the correct resource.
• Ensure complete resolution of issues and follow up with customers and users.
• Complete additional safety‑sensitive tasks related to medical marijuana and other duties as assigned.

• Associate degree in Information Systems, Business, or related field preferred.
• Minimum 1 year of experience in an IT field.
• Working knowledge of Windows, Microsoft 365, iOS, and related platforms.
• Basic understanding of AD, DNS, DHCP, routers, switches, wireless, and security technologies.
• Strong interpersonal, problem‑solving, verbal/written communication, presentation, negotiation, troubleshooting, and diagnostic skills.
• Ability to work well in a team and provide consistent, high‑quality support to all customers.

Continuous sitting, standing, or walking; occasional bending, squatting, climbing stairs or ladders; occasional lifting up to 25 pounds.

Office, job site, job trailer, or field office.

Medical, Dental, and Vision Care; 401(k) Retirement Savings Plan with Company Matching;
Long‑Term Disability Insurance;
Company‑Paid Life Insurance;
Supplemental Voluntary Life and Accidental Death and Dismemberment Insurance;
Dependent Voluntary Life;
Accident Recovery;
Flexible Spending Accounts;
Paid Holidays and Vacation;
Direct Deposit;
Wellness Program with Incentives.

AA/EOE. Women, minorities, veterans, and disabled people are encouraged to apply. Nabholz is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by law. Employment is subject to post‑offer, pre‑employment drug testing. Nabholz is a drug‑free workplace and an E‑Verify employer.

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