Senior CRM Implementation Specialist

Designs and configures cloud-based software from user requirement. Advances Simmons Foods information management capabilities through meeting the needs of the various business units for major applications, including their design, development, deployment, and continual maintenance. Experience with Customer Relationship Management (CRM) implementations, preferably Oracle CX.

Designs and configures cloud-based software from user requirement. Advances Simmons Foods information management capabilities through meeting the needs of the various business units for major applications, including their design, development, deployment, and continual maintenance. Experience with Customer Relationship Management (CRM) implementations, preferably Oracle CX.

Subject matter expert in Enterprise Resource Planning (ERP) cloud configuration, deployment, functionality, and support of Simmons Foods business solutions. Collaborates with internal and external stakeholders to configure, implement, and maintain ERP application interfaces and modules; including integrations with internal and external systems. Drives ERP projects and activities and works closely with business and administrative staff to automate, streamline and optimize business processes and solve business challenges, leveraging knowledge of the ERP Cloud architecture.

Experience implementing any of the following modules:
Oracle Supply Chain and Demand Planning Cloud, Sales Cloud, Accounting and Finance Cloud, EAM Cloud, Inventory Cloud, etc. This position also allows for hands‑on experience integrating Oracle Fusion Cloud with external systems.

Develops path forward for legacy systems and plans for migration from depreciated standards to current. Coordinate with senior management, architects, and development staff for deployment of and patching of software and systems. Continuously advance expertise in Cloud architecture, interfaces, reporting, and data load procedures. May be responsible for supporting the integration of applications to the 3rd party applications.

Expert-level functional analysis and day-to-day user support. Defines new ways to increase internal client satisfaction and improve internal working relationships. Defines functional training and highly technical user support as needed. Guides end users through change management, as appropriate. Quickly recognizes issues and performs the steps needed to solve the issue as quickly and effectively as possible. Introduces best practices and improvement ideas where appropriate.

Participates in After Action Review with IT team to document resolution and what was learned for future reference.

Analyze business and system processes and suggests process improvements using business systems applications and tools. Participates in IT road map development for future systems, upgrades, IT standards, resource allocation, tech modernization, and budgeting.

Plans configuration of modules to meet business objectives. Helps develop plans to support implementations and upgrades. Seeks ways to increase technical capabilities and grow with ever-changing technology.

Participates in the ongoing development, communication, and implementation of team concepts, programs, and policies; coordinates work to ensure best practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding…