Senior Director, Commerce

Senior Director, Commerce

Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

We are seeking an accomplished leader to join our Commerce Leadership Team as Senior Director, Commerce. In this pivotal role, you will be responsible for driving strategic growth across our digital commerce business, elevating client partnerships, and ensuring operational excellence across multiple client teams. Reporting to the VP, Commerce, you will shape the direction of Flywheel’s service offerings, mentor Directors and Managers, and foster a high‑performing, collaborative culture.

This role requires advanced domain expertise in Digital Commerce, outstanding people leadership skills, and a proven ability to influence and drive results at the executive level. The Senior Director will work closely with executive management, supporting the achievement of ambitious revenue targets while ensuring world‑class client service and team development.

• Champion Flywheel’s vision for Commerce by translating strategic objectives into actionable plans for client teams.
• Build, mentor, and lead a high‑performing team of Directors and Managers.
• Oversee the delivery of exceptional client service across a portfolio of strategic accounts.
• Identify and capitalize on opportunities to grow client revenue in partnership with Sales, Marketing, and Product teams.
• Partner with VP, Commerce to set and implement regional strategies for scaling Flywheel’s commerce offerings.
• Serve as a senior representative of Flywheel at industry events, conferences, webinars, and in high‑profile client engagements.
• Foster a culture of collaboration, knowledge‑sharing, and continuous improvement within the Commerce team.
• Drive process optimization and adoption of best practices, ensuring team effectiveness and supporting work/life balance across a hybrid work environment.
• Collaborate with cross‑functional leaders in Custom Analytics, Product, Learning & Development, and other business lines.
• Contribute to hiring, team structuring, and resource allocation decisions at the leadership level.
• Travel as required to support client, team, and industry needs.

• 10+ years of progressive experience in Digital Commerce, with expertise spanning both Retail and Retail Media functions.
• Recognized industry leader with deep knowledge of commerce fundamentals and a record of delivering strategic growth.
• Demonstrated success in leading and developing high‑performing teams in a fast‑paced, dynamic environment.
• Strong executive presence, with exceptional communication and interpersonal skills and the ability to influence and inspire at all levels, including C‑suite.
• Proven ability to manage multiple priorities, drive operational excellence, and deliver results against ambitious targets.
• Solution‑oriented, analytical, and commercially savvy, with a passion for solving complex business challenges.
• Proactive, independently motivated, and comfortable navigating ambiguity and change.
• Committed to fostering a positive, collaborative, and inclusive team culture.
• Intellectually curious, eager to learn, and passionate about driving organizational innovation.
• Willingness to travel as needed.

We offer a competitive rewards package, unparalleled career growth opportunities, and a supportive, fun and engaging culture.

• Office hubs across the globe where team members can feel productive, inspired, and connected—team members go into Hub Offices 3x a week.
• Flexible vacation time.
• Great learning and development opportunities.
• Benefits that help you live your best life.
• Parental leave and benefits.
• Volunteering opportunities.
• ERG communities for inclusion and identity.
• Background check required for hired candidates.

Every role starts with an introductory call with our Talent…