Account Manager

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This range is provided by City Wide Facility Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $/yr

City Wide Facility Solutions in NW Arkansas is excited to welcome a passionate Facility Solutions Manager (FSM) who is ready to drive business growth while also advancing their own professional journey in a vibrant, fast‑paced environment. We offer a competitive base salary, along with an appealing commission structure and a comprehensive benefits package for the right candidate. Being bilingual is definitely a plus!

This dedicated individual will oversee a territory and a surrounding area.

At City Wide Facility Solutions, we're proud to be a leader in the building maintenance industry. As a sales and management company, we offer a single‑source solution for all building maintenance services, both inside and out. We exemplify our core values of relentless customer service, growth mindset, and hustle. We're looking for people who want a career, not just a job, and we are committed to promoting from within.

Our dynamic team thrives in a collaborative, inclusive, and fun atmosphere that recognizes and rewards outstanding performance.

• Client Relationship Management:
  Build and nurture strong client relationships, focusing on retaining clients and discovering new opportunities for service growth and expansion.
• Operational Excellence:
  Ensure top‑quality service delivery at all client locations, upholding the highest quality and compliance standards while managing contractor relationships, including hiring, negotiations, and performance evaluations.
• Strategic Problem Solving:
  Proactively address client concerns, organize site visits, and create strategic solutions that boost client satisfaction and improve operational efficiency.
• Technology and Reporting:
  Leverage City Wide's CRM to effectively manage client interactions, service schedules, and performance reports, ensuring that all data is utilized to enhance service delivery.

• Demonstrated experience in account management, sales, or a related field in the service industry.
• A proven leader with a track record of managing diverse teams.
• Strong skills in problem‑solving, organization, and communication.
• Comfortable with technology, preferably with experience in CRM systems.
• Thrives in a fast‑paced, results‑oriented environment.

Base Salary: $55,000, with the opportunity to earn significant On‑Track Earnings of $95,000+ based on your performance. A comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.

• Client Retention:
  Strive for a client retention rate of 96‑98%. High retention signifies exceptional service and client satisfaction.
• Revenue Growth:
  Boost extra service (ES) sales, with specific targets tailored to your designated territory.
• Quality Assurance:
  Perform and document thorough quality control inspections to guarantee that all services meet our high standards.
• Operational Excellence:
  Manage service delivery efficiently, ensuring compliance with both client and company standards.
• Team Management:
  Lead and nurture your team, promoting high performance and adherence to company protocols.

• 3‑5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience.
• High School diploma required; bachelor’s degree highly desirable.
• Highly detail oriented and excellent follow‑through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.
• Bilingual a plus but not required.

• Mileage reimbursement.
• Health insurance.
• Paid time off.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Paid training.
• Cell phone allowance.
• PTO.
• Monthly Incentive Compensation/Bonus.

Mid‑Senior level

Full‑time

Facilities Services

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