Customer Strategy Manager, Oral Care

Customer Strategy Manager, Oral Care

Join to apply for the Customer Strategy Manager, Oral Care role at Kenvue

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands – including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you!

Join us in shaping our future – and yours. For more information, visit our website.

Director of Customer Strategy and Channel Activation

North America, United States, New Jersey, Summit

Hybrid

The Category Strategy Manager is accountable for achieving forecast, budget, and OKR targets for the Oral Care business by developing and executing strategic business plans that align both company and customer objectives. This role leads commercialization planning, shaping go-to-market strategies to drive profitable growth and successful product launches. Acting as a liaison between sales, marketing, and other cross‑functional partners, the manager represents the voice of the customer and provides retailer and competitive insights.

The position requires influencing marketing and brand strategies, managing special projects, and thriving in a dynamic, fast‑paced environment.

• Execute plans through ongoing communication and in‑store visits.
• Lead business planning with analytics, timelines, and collaborative cycles.
• Align strategies and insights across teams to achieve goals.
• Manage promotional programs and track results.
• Partner internally to drive revenue growth strategies.
• Drive plan execution via regular customer team interactions.
• Lead cross‑functional teams to develop and implement the 4P’s, using insights to improve performance.
• Influence pricing, promotions, category, and inventory management through collaboration.
• Ensure trade investments enhance P & L.
• Recommend assortment and merchandising strategies.
• Coordinate communication between internal and customer sales teams for alignment and accountability.
• Support retailer business reviews and new item placements.
• Co‑lead major customer meetings.
• Present reviews to drive brand performance.
• Promote a positive, action‑oriented culture within the Oral Care Team Franchise.

• A minimum of a bachelor’s degree in business, marketing, or related field required.
• 5+ years prior experience in consumer packaged goods required.
• Prior experience in direct customer sales, business analytics, and/or customer marketing required.
• Ability to influence decision‑makers to ensure a fully aligned customer/company business plan.
• Exhibit strong communications and negotiation abilities, with the capability to deliver impactful presentations and adapt messaging to suit different decision makers.
• Ability to develop and oversee project plans, implement and execute customer, shopper, and category studies, and draw actionable conclusions from the results.
• Ability to prioritize and to manage projects successfully.
• Ability to work in a complex and agile environment.
• Up to 25% of travel required.

• Experience working with national customers.
• Ability and passion to coach and develop reporting staff members.

Annual base salary for new hires in this position ranges:

• Competitive Benefit Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Kenvuer Impact Networks
• This list could vary based on location/region

Note:

Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.