Director, Operations

Position Summary... What you’ll do...

Position Summary Provides strategic leadership for Walmart Aviation's Fixed Base Operations organization, overseeing the vision, operating strategy, performance, and long-term evolution of ground operations, line service, hangar operations, fueling infrastructure, facilities, customer service operations, and aviation support services. This role is responsible for establishing the future-state operating model for Fixed Base Operations while ensuring safe, efficient, and reliable support of Walmart Aviation's flight operations.

The Director serves as a key member of the Aviation leadership team, driving organizational effectiveness, operational excellence, and enterprise-wide collaboration. This role is expected to fundamentally transform Walmart Aviation's Fixed Base Operations organization by replacing legacy processes with scalable, data-driven operating practices that improve efficiency, strengthen service delivery, reduce operational risk, and support future growth.

• Develop and execute the long-term strategy and vision for Fixed Base Operations.
• Define future-state operating models, service standards, organizational structures, and operational processes that support business growth and evolving aviation needs.
• Ensure operational capabilities align with Walmart Aviation's strategic objectives.
• Evaluate emerging industry trends, technologies, and best practices to enhance operational effectiveness.

• Lead significant transformation initiatives focused on modernizing and improving aviation ground operations.
• Evaluate existing processes, systems, and workflows to identify opportunities for simplification, standardization, automation, and efficiency.
• Redesign operating models and implement sustainable improvements that enhance productivity, scalability, customer experience, and cost effectiveness.
• Establish performance metrics, governance mechanisms, and accountability measures that drive continuous improvement.
• Foster a culture of innovation, adaptability, and operational excellence across the organization.

• Provide strategic oversight for all Fixed Base Operations, including line service, hangar operations, customer service, fueling operations, facilities, and aviation support functions.
• Ensure consistent execution of operational standards, safety requirements, and service expectations.
• Evaluate operational performance and implement strategic actions to address risks, improve service, and optimize resources.
• Ensure staffing, infrastructure, and operational capabilities support both current and future business demands.

• Establish long-range plans for aviation facilities, hangars, fuel systems, fleet assets, and ground support equipment.
• Lead capital planning, infrastructure investments, and facility modernization efforts.
• Partner with internal and external stakeholders to develop scalable solutions that support operational readiness and long-term growth.
• Ensure effective lifecycle management of critical assets and operational infrastructure.

• Develop and oversee operating and capital budget strategies.
• Evaluate investments, contracts, and vendor relationships to maximize operational value and business outcomes.
• Identify opportunities to improve productivity and optimize costs while maintaining world-class safety and service standards.
• Establish financial performance measures and monitor results against strategic goals.

• Establish the strategic direction for safety, compliance,…