Assistant Manager; Summit Townhomes & Shadowbrooke Village

SUMMARY: The Assistant Manager supports the Community Manager in overseeing daily property operations, financial performance, resident experience, and team leadership. This role plays a key part in driving occupancy, revenue, and resident satisfaction while ensuring efficient operations, strong financial controls, and a high-quality community experience.

DUTIES AND RESPONSIBILITIES Operations & Leadership Support daily property operations and serve as a key partner to the Community Manager Provide guidance and support to onsite team members to ensure strong performance and customer service

Assist with training and development of team members

Act in the capacity of the Community Manager in their absence

Leasing, Marketing & Property Performance Support leasing activities, including prospect engagement, tours, applications, and renewals

Monitor leasing activity, occupancy trends, and delinquency, and support strategies to achieve performance goals

Support the property’s marketing efforts, including social media, online presence, and reputation management

Assist with creating content and maintaining consistent, engaging digital communication

Analyze property performance metrics and contribute to operational improvements

Financial & Administrative Manage accounts receivable, including collections, delinquency follow-up, payment plans, and eviction preparation

Support accounts payable processes, including invoice coding and vendor coordination

Ensure accurate and compliant documentation for leases, renewals, and resident files

Assist with reporting, administrative functions, and office operations as needed

Resident Experience & Property Operations Assist with planning and executing resident events and engagement initiatives

Build relationships with residents and ensure timely resolution of concerns

Coordinate with maintenance to support work order completion and unit readiness

Assist with inspections, move-in readiness, and maintaining community standards and curb appeal

Monitor vendor performance to ensure quality service delivery

Additional Responsibilities Complete required training courses and professional development

Assist with office operations and support the community leadership team in daily activities as neededQUALIFICATIONSStrong leadership, customer service, and problem-solving skills

Excellent communication skills (written and verbal)
Comfortable using property management systems and digital platforms (Yardi experience preferred)
Basic understanding of financial operations including accounts receivable and payable

Ability to multitask in a fast-paced environment

Must have valid driver's license and reliable transportation

Ability to operate property equipment and vehicles, including golf carts where applicable
* Weekend availability required at most properties PHYSICAL REQUIREMENTS Ability to perform the physical requirements of the role, which may include moving throughout the property, touring apartment homes, and accessing various areas of the community, with or without reasonable accommodation
* At properties that use golf carts, this position is designated as a safety-sensitive position in which a person operating the golf carts must not be under the influence of alcohol or drugs as it may constitute a threat to health or safety in which a lapse of attention could result in injury, illness, or death.

Benefits:401(k) with company match

Medical, dental, and vision insurance

Company-paid life insurance

Employee Assistance Program (EAP) for you and your household

Generous PTO plan with flexible use for vacation, sick time, and personal needs

Paid holidays + early close days throughout the year Birthday time off to celebrate your day Parental leave

Ongoing training and development opportunities, including support for relevant industry certifications

Apartment Rental Discount