Team Member, Restaurant​/Food Service

Department

Shop Operations

Reports To

General Manager

Location

[Rogers, Arkansas]

Work Arrangement

On-Site

Employment Status

Part-Time or Full-Time

Shift Schedule

[All Availability]

Role Purpose

You're a positive, enthusiastic, people-oriented individual with a passion for superfoods, healthy living, and (of course) fruit! As a Team Member at Playa Bowls, you play a key role in creating an exceptional guest experience — from helping guests discover their perfect superfruit blend to crafting high-quality bowls with care and creativity — while maintaining a clean, welcoming environment and upholding food quality and company standards.

Key Responsibilities

• Fosters a positive and friendly atmosphere for both guests and fellow team members.
• Answers customer questions and addresses concerns in a friendly, helpful manner.
• Operates the point-of-sale (POS) system to take and process customer orders.
• Accurately takes and assembles customer orders in a timely manner.

• Prepares ingredients and assembles bowls, smoothies, and other menu items with care and accuracy.
• Ensures food quality by checking for consistency, flavor, and overall presentation.

• Maintains a clean, organized, and welcoming environment throughout the shop.
• Restocks supplies, replenishes condiments, and assists with inventory management as needed.
• Communicates inventory shortages or product concerns to the supervisor promptly.

• Manages time effectively to complete all tasks and responsibilities efficiently.
• Represents and embodies the Playa Bowls mission, purpose, and core values in every interaction.

Key Relationships

Internal Partners
Shift Leader
Assistant Manager
General Manager
Fellow Team Members

External Partners
Guests

Measures of Success

• Guest satisfaction:
  Orders are accurate, timely, and delivered with a friendly guest experience.
• Product quality:
  Bowls and menu items consistently meet Playa Bowls' standards.
• Shop cleanliness:
  The shop is consistently clean, organized, and welcoming.
• Team collaboration:
  Inventory concerns and shortages are communicated promptly.

Experience & Qualifications

• Committed to delivering exceptional customer service, with friendly, attentive service on every guest interaction.
• Proven ability to remain flexible in a fast-paced, dynamic environment.
• Collaborates effectively with the team, fostering a positive and productive work environment.
• Skilled at prioritizing tasks to meet guest demands during peak hours.
• Ability to handle guest concerns or operational challenges calmly, with assistance from management.

• Bowl and smoothie preparation
• POS operation and order accuracy
• Guest service and hospitality
• Inventory restocking
• Shop cleanliness and organization

• Must be able to remain in a stationary position for prolonged periods of time.
• Must be able to lift or otherwise move 25–40 pounds occasionally.
• Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.
• Must be able to tolerate occasionally loud environments (high-powered blenders, timers, and order notifications).
• Ability to frequently move about inside the shop to access the POS, assemble guest orders, clear tables, restock inventory, etc.

About Playa Bowls

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014. Our mission is to bring superfruit bowls to the masses using only the freshest, highest-quality ingredients while providing a fantastic in-store brand experience. What began with a pair of blenders, a patio table, and a fridge has flourished into a 400+ unit operator and franchisor of a leading fast-casual restaurant concept.

Playa Bowls added…