Client Experience Coordinator

Client Experience Coordinator – Blue Ribbon Outdoor

At Blue Ribbon Outdoor, we exist to inspire the enjoyment of life by creating beautiful outdoor spaces. The Client Experience Coordinator plays a mission‑critical role in ensuring every client interaction reflects our values—Chase Better, Care for Others, Gritty Resolve, and Do the Right Thing.

This role is the front line of communication for our clients and prospects. You will ensure every phone call, email, and inquiry is handled with excellence, clarity, and kindness. You’ll also support our operational and marketing workflows and become a true master of our Aspire system. This position is intentionally designed as a growth path into an Account Manager role.

• Serve as the first point of contact for all incoming calls and emails.
• Provide friendly, resourceful, and prompt responses that reinforce the Blue Ribbon standard.
• Route calls and emails to the appropriate internal team members.
• Calmly and professionally diffuse challenging or escalated client situations, turning frustration into trust.
• Enter all new prospects into Aspire accurately and quickly.
• Maintain clean data and organized workflows in Aspire.
• Support your Account Manager with administrative tasks, scheduling, proposals, notes, and job follow‑ups.
• Assist with light office, administrative, and marketing tasks as needed.
• Work closely with your mentor Account Manager to learn the full scope of residential landscaping management.
• Develop an understanding of services, horticulture basics, seasonal needs, on‑site expectations, and service quality checks.
• Learn to think like a seller: identify opportunities, understand client needs, and build confidence in presenting solutions.
• Prepare to transition into an Account Manager role—owning a book of business and frontline client relationships.

• Clients feel known, cared for, and supported with world‑class responsiveness.
• Calls and emails are handled professionally, warmly, and efficiently.
• Aspire tasks and workflows are accurate, timely, and reliable.
• Your Account Manager becomes significantly more effective because of your support.
• Challenging situations are de‑escalated with patience and professionalism.
• You consistently demonstrate Blue Ribbon values in every interaction.
• After approximately a year of mastery, you’re ready for promotion into an Account Manager role.

• Friendly, outgoing, positive personality with excellent communication skills.
• A quick learner who embraces new technology and enjoys problem‑solving.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
• Emotional intelligence and the ability to stay calm under pressure.
• Strong organizational skills and attention to detail.
• Desire to grow into a client‑facing leadership role.
• A service mindset—you genuinely enjoy helping people.
• Interest in learning the landscaping industry (no experience required).

• A values‑driven, growing company where people genuinely care for one another.
• A culture of craftsmanship, learning, and continuous improvement.
• Clear growth path into a high‑impact, client‑facing Account Manager role.
• Opportunity to learn from the best while contributing to meaningful work: creating outdoor spaces that enrich people’s lives.
• Inspiring the enjoyment of life by creating beautiful outdoor spaces.

• Chase Better
• Gritty Resolve
• Do the Right Thing
• Care for Others