Customer Service Fitment Specialist

Seat Cover Solutions started in a college dorm room in 2023, founded by two lifelong best friends with a shared vision to build something meaningful from the ground up. What began as a scrappy idea fueled by grit and ambition has grown into a national brand selling over 60,000 seat covers every year — and we’re just getting started. Everyone on our team plays an important role, and we believe the best results come when people take ownership of their work and celebrate wins together.

We’re looking for people who are hungry to learn, excited by opportunity, and ready to contribute. If you embrace challenges, take pride in your work, and want to be part of a team that’s building something bigger every day, you’ll fit right in at Seat Cover Solutions.

• Serve as the primary point of contact for customer fitment questions and issues, using vehicle details, photos, measurements, and other information to determine the appropriate product and solution.
• Troubleshoot fitment concerns and determine the appropriate resolution, including replacement, adjustment, additional guidance, or escalation when needed.
• Clearly communicate product compatibility, fitment expectations, and installation considerations to customers.
• Identify recurring fitment issues and share trends and product feedback with the appropriate team members.

• Respond promptly and professionally to customer inquiries via:
• Phone, including sales-related calls
• Email
• Social media (Facebook, Instagram, Tik Tok, You Tube)
• Direct Messages (DMs)
• Post comments
• Maintain accurate and detailed records of customer interactions, fitment information, orders, and resolutions.
• Occasionally assist with the installation of custom seat covers for customers visiting the facility.
• Learn and follow Seat Cover Solutions' installation procedures and quality standards.
• Assist with preparing vehicles and products for installation and ensure completed installations meet company expectations.
• Communicate with customers during the installation process when questions or concerns arise.

• Collaborate with team members to resolve complex fitment and customer issues.
• Share customer feedback and identify recurring fitment, product, or process issues.
• Adapt to evolving business needs and take initiative with new responsibilities, processes, systems, and other duties as assigned.

• 1+ years of customer service or equivalent experience
• Ability and willingness to learn detailed product, vehicle, and fitment information.
• Experience with Google Drive, Docs, and Sheets.
• Comfortable performing occasional hands-on work, including bending, reaching, kneeling, and working inside vehicle interiors and lifting up to 50 pounds.
• Ability to accurately document customer, vehicle, order, and fitment information while managing multiple customer interactions.
• Comfortable asking detailed questions and gathering information needed to accurately diagnose customer and fitment concerns
• Exceptional attention to detail and accuracy when gathering and reviewing vehicle information
• Strong organizational and task-management skills

• Automotive, installation, upholstery, or other hands-on experience
• Experience with Shopify, Meta Business Suite, Tik Tok, and Youtube preferred

Physical Requirements:

While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee may occasionally lift and /or move up to 50 pounds. This position may require travel between offices, jobsites, and/or client locations, which may involve extended periods of sitting or…