Customer Service Representative

Gerber Collision & Glass is one of the largest collision repair companies in North America. With over $3 billion in sales, more than 1,000 locations, and a team of over 10,000 employees across the United States and Canada, we are committed to WOW every customer and be the best.

We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.

Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and protected veterans.

The Customer Service Representative (CSR) is responsible for providing an exceptional customer experience, managing relationships with customers and insurance companies, and providing administrative support to the Repair Facility Team.

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs.
• Prepare repair order (RO) work packet consisting of QC check list, work order, parts list and windshield tag.
• Record all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirm car rental information and update CCC One with rental car usage information.
• Manage ARMS (Automated Rental Management System) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

• High School Diploma or GED.
• Minimum of 1 year experience in a similar role such as administrative assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

• Ability to function well in a fast‑paced environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills, good oral and written communication skills, strong sales drive and exceptional customer service.

• Valid driver’s license.

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full‑time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non‑Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law.

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit  to learn more about our company.

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation: $20.00 - $25.00 per hour

Location:

Rogers, MN