IT Technician

Join to apply for the IT Technician role at Graton Resort & Casino

Sonoma, CA $4,595.00-$6,694.00 1 month ago

Position Summary Providing support for all aspects of property technology needs. Responsible for first level support for server and desktop hardware and software, including the operating system and applications, security and disaster recovery for Graton Resort & Casino. Strong customer service, troubleshooting, and organizational skills are required. Responsibilities must be performed in accordance with all Company standards, policies and procedures.

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Accurately respond to questions and assist customers with software product features, installation of computer hardware and software, set-up, and troubleshooting of IT hardware and software via phone or in person.
• Strong technical skills to diagnose, analyze, and correct customer reported hardware or software issues to include basic PC, laptop, or network connectivity as necessary.
• Escalate issues as needed to supervisors, manager, and on call engineers to ensure that the business is able to complete operations with minimum disruption or downtime.
• Plan for and upgrade existing or deploy new requested hardware and equipment as needed.
• Monitor business slot floor, table games, point of sale, rewards desk, and hotel and spa operations and for potential problems and work proactively to find a solution.
• Train others business units outside of the IT department regarding simple troubleshooting techniques such as rebooting computers or related equipment for areas of responsibility.
• Install and support Microsoft Office products.
• Participate in IT infrastructure operations and management during a pandemic.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

• Responsible for troubleshooting and replacing equipment for table games on the casino floor.
• Install and troubleshoot signage and media player displays on the casino floor, back of house, and in the parking garage.

• Entry level

• Full-time

• Information Technology

• Gambling Facilities and Casinos