Retail Associate

Position: Retail Associate - FT

Position Title: Retail Associate
Status: Non-Exempt / Full time or Part time
Department: Donated Goods Retail (DGR)
Reports To: Store Manager
Safety Sensitive:
LOW – Position is not subject to pre‑employment physical or drug & alcohol screening.
Starting Wage: $18.31 per hour.

Characteristics of the Job

As a member of the DGR store team, Retail Associates are expected to provide exceptional customer service while accepting, sorting, pricing and selling donated goods. They also support transportation team on site, maintain a clean and orderly work environment, and adhere to all GIRE personnel policies.

Essential Functions

NOTE: Based upon an employee’s individual strengths and/or organizational needs, management may have an employee work at one specific workstation for an unspecified length of time or at multiple workstations throughout a shift. Assignments may vary by day.

All Workstations

• Adhere to all Goodwill personnel policies and procedures
• Maintain cleanliness of workstation and location
• Meet standards for assigned Area of Pride
• Adhere to dress code
• Attend location meeting as scheduled
• Follow all safety protocols
• Report all incidents of injury, safety, theft, or harassment immediately

Receiving, Sorting and Pricing Wares Workstation at donation door

• Greet donor vehicle courteously and accept donated goods with care
• Communicate to donors why certain items cannot be accepted by Goodwill ("GIRE Do Not Accept List") as needed
• Offer tax receipts to all donors
• Complete Daily Donation Log timely and accurately
• Separate soft line goods from hardline goods at receipt of goods
• Follow production protocols and provide accurate production reporting
• Sort hardline goods as instructed
• Price hardline goods appropriate for the sales floor following Unit Pricing Guidelines
• Deliver donated textile materials to Sorting, Grading & Hanging Workstation

Sorting, Grading and Hanging Workstation for textile/wares

• Inspect donated goods for quality to determine marketability
• Tag donated items according to Goodwill’s rotation system and Unit Pricing Guidelines
• Hang/tag inspected goods for placement onto sales floor
• Produce appropriate quality and number of textile/wares items each day to meet Goodwill’s production goals and standards

Sales Floor/Cashier Workstation

• Responsible for the ownership of assigned cash drawer/till
• Greet all customers within 30 seconds of entering the store and every time they are within 10 feet of you
• Facilitate sales transactions through accurate cash register operations and in accordance to cash handling and related policies, including voids, employee purchases, voucher redemptions, etc.
• Knowledgeable of merchandise pricing
• Maintain the sales floor and inventory in a clean, neat, and properly displayed manner
• Put away all merchandise that accumulates in the fitting rooms and at the checkout counters
• Stock shelves and racks as merchandise is moved from the production area to the sales floor
• Assist in rotating stock as directed by management
• Give excellent customer service and remain calm and professional under stressful situations

Additional Duties and Responsibilities

• Maintain personal workspace to include, but is not limited to: security, cleanliness and energy efficiency to include turning on/off equipment/lights as necessary
• Provide assistance and support to other Goodwill staff as necessary
• Work habit expectations include: regular attendance, punctuality, teamwork, focus, efficiency, willingness to learn, dependability, promptness, and integrity
• Other duties as assigned

Qualifications

• Willingness to learn
• The ability to maintain productivity and work with a sense of accomplishment and a sense of urgency
• Proven ability to speak, read, write in English and count
• Ability to take direction and work independently or with minimal supervision
• Physical stamina to perform tasks for full work shift
• Demonstrated ability to provide outstanding customer service

Desired Traits and Competencies

• Respect of others
• Good communication skills, both in writing and orally, to relay information within the business; to respond appropriately to legal and/or sensitive issues
• Ability to perform effectively and cooperatively as part of a team
• Excellent interpersonal…