Administrative Coordinator

The Residential Services Administrative Coordinator provides centralized administrative, medical-office coordination, documentation, and scheduling support for Residential Services. This role reduces time spent by Team Managers on repetitive administrative tasks so they can focus on oversight of individuals, staff, and ISL homes. The coordinator supports established processes but does not replace Team Manager supervision, nursing judgment, HR authority, or Director oversight.

• Perform documented administrative comparisons of current eScripts/physician orders on file to ensure accuracy and compliance.
• Contact prescriber offices to obtain missing or corrected written orders, updated eScripts, refill documentation, referral records, and appointment documentation; track requests through receipt and escalation.
• Serve as primary administrative liaison with Neighborhood Pharmacies providers.
• Coordinate case-by-case requests for medication indications/reasons prescribed (including SB40 documentation needs); obtain prescriber- or clinically authorized wording rather than determining indications independently.

• Receive and review monthly paperwork and verify for compliance and accuracy.
• Correct authorized naming/location/upload errors without changing the substantive content of staff-authored, clinical, or signed records; provide a review summary to the responsible TM.
• Complete and track monthly, quarterly, and annual reproting and correct as necessary.
• Prepare and organize annual/modified PCSP documentation packets, acknowledgments, training records, and other required files for TM review; track outstanding documents and deadlines.
• Maintain administrative trackers for missing items, requests, training deadlines, and follow-up status using approved secure systems.
• Scheduling, training, onboarding, and HR coordination.
• Monitor and ensure completion of all required training and requirements.
• Arrange calendars, meeting invitations, room reservations, agendas, and logistical reminders.

• Coordinate and communicate Departmental participation in company events.
• Prepare all block/house meeting logistics.
• Assist with department-wide administrative projects and routine correspondence.

• High school diploma or equivalent required; medical assistant training, medical/dental office administration, health information, or comparable experience preferred.
• Experience communicating with physician offices and pharmacies and handling prescription documentation strongly preferred.
• Strong organizational skills, attention to detail, ability to track multiple deadlines, and professional written and telephone communication.
• Experience with electronic medical/administrative records, Microsoft Outlook/Excel/SharePoint, and scheduling systems; ability to learn Impruvon, Setworks, and Paylocity.
• Ability to handle confidential information, identify urgent issues, and follow defined escalation pathways.

• Excellent verbal and written communication skills are required.
• Read, analyze, and interpret data and governmental regulations.
• Write reports and recommend corrective action related to potential risks.
• Handle private, sensitive, confidential information appropriately.
• Proficiency with computer, data entry and MS Office skills, along with the use of data-based computer applications.

• Ability to stand, move, and be physically active for extended periods.
• Ability to regularly lift 30–50 pounds.
• Ability to participate in and support activities occurring in a variety of environments…