Service Advisor - Rolla Kia

Service Advisor

Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family‑oriented company that values personal and professional growth.

• Act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles.
• Provide customer satisfaction and maximize dealership sales of parts and service.
• Report directly to the Service Manager/Director, working closely with vehicle sales managers, group leaders, and technicians.
• Handle customers with complaints that cannot be satisfied at the service writer level.
• Answer incoming telephone calls promptly and courteously, making every effort to satisfy the caller’s inquiry.
• Meet and greet service customers warmly and serve as the perfect host.
• Listen to customers’ reason(s) for bringing their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy customers’ concerns.
• Provide accurate estimates for all recommended services or repairs.

• Well spoken with excellent telephone skills.
• Positive associate who provides exceptional personalized service to our guests and community.
• Conducts all business with sincerity, honesty, and genuine concern for customers.
• Handles minor customer complaints and/or misunderstandings with professionalism, courtesy, and tact.
• Maintains a customer satisfaction rating above the zone average.

• Weekly Pay
• Uncapped earning potential – bonuses, commissions, etc.
• 401K with company match
• Competitive health benefits including medical, dental and vision
• Supplemental insurance options, life insurance, short‑term disability, and long‑term disability
• Employee assistance program
• Quarterly wellness program
• Vacation pay
• Sick pay
• Six paid holidays each calendar year
• Fantastic employee purchase program – discounts on vehicles, parts and service
• Employee referral program – get rewarded for working with friends
• Community involvement with Ed Morse Cares
• Unlimited career potential – opportunities in multiple states with over 30 brands
• Ongoing education – receive manufacturer and product knowledge training

Entry level

Full-time

Other

Motor Vehicle Manufacturing