Program Technician

The Family Support Division is seeking applications for the position of Benefit Program Technician. This position will be located in the Phelps County Child Support Office at 1101–1111 Kingshighway, Rolla, MO.
As a Benefit Program Technician you will serve Missouri residents by assessing their Child Support needs during phone calls and in person. You will assist and help guide them through the process of establishing paternity orders and making/receiving child support payments. This position has a consistent and structured work schedule with a generous leave benefit that allows for work/life balance.
Each day you will answer phone calls related to our programs and resources, take and distribute information as necessary, scan and index information received, and enter information into our computer-based systems as appropriate. This is a rewarding position with the opportunity to positively impact the lives of Missourians.
In order to succeed in this role, you must have at least 4 years of Customer Service experience or have a Bachelor’s Degree.
To thrive in this role you must be personable, compassionate and have a non‑judgmental attitude. The ideal candidate would possess excellent customer service skills, typing skills and be detail oriented.
Lack of post‑secondary education will not be used as the sole basis for denying consideration to any applicant.
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time‑of‑service pay).
Recruitment Area:
Accepting applications from all qualified applicants.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator.

This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Contact: FSD.Personnel.gov

• Entry level

• Full‑time

• Human Resources
• Government Administration