Director of Loan Operations

Director of Loan Operations – Phelps County Bank

While this role works with both markets, it can be located in the Phelps County or Greene County Market. Please complete the application for the location you are most interested in when submitting your application.

• SAt least 7 years in banking, with detailed knowledge of residential, commercial, consumer, and leasing loan products
• Minimum 5 years managing other groups of managers within loan operations
• Proven leadership with large scale loan operations and guiding strategic initiatives
• High school diploma or general education degree (GED)
• Preferred:
  Bachelor’s degree in business administration, Finance, Accounting, or related field
• Or equivalent combination of education and experience

• Recruitment and Hiring
  :
  Identifying support staff, participating in interviews, and leading hiring decisions to maintain adequate staffing levels.
• Performance Management and Employee Relations
  :
  • Evaluating loan support staff performance based on key metrics such as loan volume, quality, and compliance, providing feedback, and coaching for improvement.
  • Addressing employee concerns, resolving conflicts, and maintaining a positive work environment within the loan team.
  • Creating and managing staff schedules to optimize productivity and meet customer demands.
• Training and Development
  :
  Overseeing development of training programs to ensure loan staff are proficient in loan processes, compliance regulations, and new product offerings.
• Compliance Oversight, Reporting and Auditing
  :
  • Monitoring loan team activities to ensure adherence to all relevant documentation standards, state and federal lending regulations, and internal policies while managing data integrity within loan systems and ensuring accuracy of loan booking.
  • Preparing and reviewing reports and facilitating collection of documentation for audits.
• Performance Reporting and Departmental Relations
  :
  • Strong project management skills for identification and implementation of lending strategies and platform initiatives.
  • Tracking key performance indicators (KPIs) related to loan origination, servicing, and staff productivity, generating reports for management.
  • Acting as a point of contact to resolve operational issues related to loan payments, account discrepancies, and other loan servicing problems.
  • Working with other bank departments to ensure efficient workflow and positive working relationships across the organization.

• Strong understanding of loan origination and servicing processes, including regulations and compliance requirements.
• Proven experience in recruitment, selection, and onboarding of loan officers.
• Excellent communication and interpersonal skills to effectively coach and mentor staff.
• Leadership abilities to motivate and manage a team towards achieving goals.
• Analytical skills to interpret performance data and identify areas for improvement.
• Knowledge of relevant software systems used in loan operations.

• Regularly required to stand, talk or hear, walk, use hands to handle or feel, and reach with hands and arms.
• Occasionally required to sit, climb or balance, and stoop, kneel, crouch, or perform other physical tasks.
• Noise level is typically moderate; breaks are allowed throughout the day; close proximity to other co‑workers and customers may be occasionally required.

• THRIVE Impressive Customer Experience – creating a positive and memorable experience for the customer that makes them feel valued and appreciated. Building strong relationships with customers and demonstrating a genuine commitment to their satisfaction and success.
• World Class Employee Development – helping employees acquire new skills, knowledge, and competencies to succeed in their current role and prepare for future career opportunities.
• Uncommon Ownership – taking personal responsibility for one's work, actions, and outcomes, and treating the organization’s goals and resources as if they were one’s own.
• Community Champions – actively and passionately advocating for the needs and interests of a community and working to build stronger and more vibrant communities.
• Healthy Habits – regularly practicing behaviors that promote physical, mental, and emotional well being.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

PHELPS COUNTY BANK IS AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERAN STATUS.