Ace Hardware Store Key Holder

An Ace Hardware Store Keyholder is a key member of the store's team who works with and supports the Store Manager. An Keyholder may also be eligible for a promotion to Assistant Manager in various locations.

The Keyholder must observe and enforce all store rules and company polices. They emphasize and model company customer service standards and maintain a neat, well-groomed appearance, observing company dress code. The are responsible for opening and/or closing the store.

The Keyholder should have a working knowledge of all major departments. They will be required to comply with Federal, State, and local laws/regulations including but not limited to OSHA, Department of Labor Standards, Wage & Hour, Age Restrictions, Sanitation and Food Safety, and Equal Employment Opportunity Commission.

Provide outstanding customer service by greeting customers, answering inquiries, and assisting with product selection.

Operate the Point of Sale (POS) system efficiently for transactions, including cash handling and cashiering duties.

Demonstrate products to customers, showcasing features and benefits to enhance their shopping experience.

Engage in upselling techniques to maximize sales opportunities while maintaining customer satisfaction.

Maintain merchandising standards by organizing displays, stocking shelves, and ensuring product availability.

Assist with unloading incoming trucks and put away merchandise.

Uphold store cleanliness and organization to create an inviting atmosphere for shoppers.

Previous experience in retail management and customer service is essential; hardware store experience is a plus.

Strong communication skills with the ability to engage effectively with diverse customers.

Basic math skills for handling transactions and performing retail math calculations.

Familiarity with POS systems and cash handling procedures.

A proactive approach to merchandising and stocking responsibilities is required. Join our team as a Ace Hardware Sales Associate where your contributions will directly impact our customers' experiences and the overall success of our store!

Standing, Reaching, Stooping, Kneel, Bending, Move, Communicate

Frequently lift 35 pounds and occasionally lift up to 50 pounds

As an Equal Opportunity Employer, the Company considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, genetic info or any other characteristic or protected class as defined by state and federal law.