Sales & Service Coordinator

Job Summary

We are seeking a motivated and detail-oriented Sales Coordinator to join our dynamic team. The Sales Coordinator will play a crucial role in supporting the sales department by managing administrative tasks. The coordinator serves as a key point of communication between customers and internal departments This position is ideal for someone with strong customer service skills, passion for sales, professionalism, integrity, and a corporate image.

• Request and collect monthly customer orders and forecasts from domestic and international clients.
• Accurately enter order and forecast data into the CRM/ERP system.
• Prepare and update monthly sales reports and analyses.
• Communicate order status, confirmations, and schedule updates to customers.
• Create, update, and maintain customer price lists and agreements.

• Monitor and track finished goods shipments for domestic and export customers.
• Review production schedules to identify orders in process and update customers accordingly.
• Maintain and update the model master data for new models in the ERP system.
• Prepare month-end reports covering sales, shipping, and inventory data.
• Conduct annual customer satisfaction surveys.
• Support the Quality Department with claims, stop-shipments, inspections, and rework activities as needed.

• Coordinate communication regarding Customer Satisfaction Assurance and customer requirements.
• Manage administrative tasks for service parts pricing, registration, announcements, and packaging development.
• Plan, administer, and maintain the service parts system within AS400 or related databases.
• Oversee export processes for service parts.
• Provide guidance and training to service-parts clerks and packaging staff on:
• Order processing and customer service.
• Master registration for new and modified items.
• Pricing and packaging controls.
• Report creation, file management, and product sales analysis.
• Accurately enter order and forecast data into the CRM/ERP system.
• Prepare and update monthly sales reports and analyses.
• Communicate order status, confirmations, and schedule updates to customers.
• Create, update, and maintain customer price lists and agreements.

• Proven experience in a customer service or sales support role is preferred.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work collaboratively within a team environment while also being self-motivated.
• Attention to detail and a commitment to delivering high-quality work. Join us as we strive to enhance our customer experience and drive sales success!
• Experience with ERP systems (AS400/BPCS, SAP, or equivalent).
• Ability to handle confidential information with discretion.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

• High school or equivalent (Required)

• ERP systems: 2 years (Required)
• Manufacturing: 2 years (Preferred)
• Sales strategy: 2 years (Required)
• Logistics sales: 2 years (Required)

• Rome, GA 30165 (Required)

• Rome, GA 30165:
  Relocate before starting work (Required)