Temporary Assistant - IT Support CSS II - Cartersville

Job Title

Temporary Assistant - IT Support CSS II - Cartersville

GHC - Cartersville Instruction Site

Temporary, Part-Time (~22 hrs/week), no travel, on-site only, non-benefitted.

293240

This role works for the Client Technology Services (CTS) unit of the Information Technology (IT) Division. It performs specialized duties in the provision of CTS operations to students and employees. In addition, the position is responsible for the distribution and support of all client technology across all instructional sites at Georgia Highlands College (GHC).

• Assist the Director of Client Technology & Media Services and/or IT Regional Operations Director with projects and technical implementation.
• Provide hardware and software support for faculty and staff for all college‑owned desktops, laptops, printers, and related peripherals across all GHC campuses.
• Deliver enterprise‑wide configuration, deployment, and management of hardware for all GHC desktops, laptops, smart devices, and computer peripherals.
• Install, configure, and maintain new computers and peripherals for the college.
• Provide tier‑two telephone, email, web, and in‑person client and technical support to faculty, staff, and students.
• Facilitate the resolution of student and employee user account issues.
• Assist with basic audio‑visual duties within the IT Division.
• Maintain accurate inventory records for all GHC desktops and laptops.
• Assist customers in connecting personal devices (smart phones, tablets, laptops) to GHC Wi‑Fi.
• Participate in IT Services Division projects.
• Coordinate with other IT personnel to diagnose and resolve system problems.
• Serve as a Position of Trust.
• Perform related duties as assigned.

• Associate’s degree or equivalent experience in a related field.
• Demonstrated experience in or understanding of the major duties of the position, typically from a similar role for 2–3 years.
• Valid driver’s license (or ability to obtain one) for the vehicle or equipment operated.

Hourly: $23.00 for 22 hours per week.

Resume and cover letter.

• Knowledge of information technology systems and internal controls.
• Knowledge of information technology best practices.
• Knowledge of computer system design, architecture, and methodologies.
• Knowledge of relevant local, state and federal laws.
• Analysis and problem‑solving skills.
• Preparation of clear and precise reports.
• Oral and written communication skills.

This position is temporary and will be available for 4 months from the date of hire.

Human Resources: jobs
Technical support: (877) 251‑2644 or oneusgsupport