Temporary Assistant - IT Support CSS II - Cartersville

Job Title: Temporary Assistant - IT Support CSS II - Cartersville

Location: GHC - Cartersville Instr. Site

Regular/Temporary: Temporary

Full/Part Time: Part-Time

This position is located at GHC Cartersville Campus and works about 22 hrs/week. It is a non-benefitted, on‑site position with no remote duties available.

This position works for the Client Technology Services (CTS) unit of the Information Technology (IT) Division. It performs specialized duties in the provision of CTS operations to students and employees and is responsible for the distribution and support of all client technology across all instructional sites at Georgia Highlands College (GHC).

• Assists Director of Client Technology & Media Services and/or IT Regional Operations Director in projects and technical implementation.
• Provides hardware and software support for faculty and staff for all College owned desktops, laptops, printers, and related peripherals on all GHC campuses.
• Delivers enterprise‑wide configuration, deployment, and management of hardware for all GHC desktops, laptops, smart devices, and computer peripherals.
• Installs, configures, and maintains all new computers and peripherals for the College.
• Provides tier‑two telephone, email, web and in‑person client and technical support to faculty, staff, and students.
• Facilitates resolution of student and employee user account issues.
• Assists in basic audio‑visual duties within the IT Division.
• Maintains accurate inventory records for all GHC desktops and laptops.
• Assists customers in connecting personal devices (smart phones, tablets, laptops) to GHC Wi‑Fi.
• Assists with projects within the Information Technology Services Division.
• Coordinates with other IT personnel to diagnose and resolve system problems.
• Performs related duties as required by the institution’s Position of Trust.

• Knowledge and competency typically associated with completing an associate’s degree in a field related to information technology.
• Experience sufficient to understand basic principles relevant to the major duties, usually acquired through an apprenticeship, internship, or a similar position of two to three years.
• Possession of or ability to obtain a valid driver’s license for the type of vehicle or equipment operated.

This is an hourly position: $23 per hour for 22 hours per week.

Resume and Cover Letter.

• Knowledge of information technology systems and internal controls.
• Knowledge of information technology best practices.
• Knowledge of computer system design, architecture, and methodologies.
• Knowledge of relevant local, state, and federal laws.
• Skill in the analysis of problems and the development and implementation of solutions.
• Skill in the preparation of clear and precise reports.
• Skill in oral and written communication.

This position is part‑time temporary, available for 4 months from the date of hire.

For more information or questions about this posting, contact Human Resources by email  technical support, contact the Shared Services Center at (877) 251‑2644 or oneusgsupport.