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Job Description & How to Apply Below
Spoki is a Conversational Platform that helps companies build authentic relationships with their customers through Whats App and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way.
Our culture is built on four key principles : an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset.
The Role
The Customer Success Manager will be a strategic partner for our clients, driving platform adoption, retention, and revenue growth. This position requires proven experience in customer success and sales within the SaaS industry. You will work closely with key accounts, identifying expansion opportunities and ensuring clients achieve their business goals through Spoki.
Main Responsibilities
Manage and develop a portfolio of strategic clients, ensuring high retention and satisfaction
Generate upsell and cross-sell opportunities through consultative selling
Develop and implement success plans aligned with clients’ business objectives
Analyze data and metrics to identify growth opportunities and risk factors
Collaborate with the sales team to ensure effective onboarding and smooth transitions
Provide strategic consulting on marketing automation and Whats App Business strategies
Act as the voice of the customer, bringing insights to product and development teams
Conduct business reviews and present ROI analyses to stakeholders
The Ideal Candidate
Proven experience in Customer Success Management within SaaS companies – Required
Proven sales experience with a strong track record of meeting or exceeding targets – Required
Strong goal orientation and focus on measurable results
Fluent in English (B2–C1) – Required
Deep understanding of SaaS metrics (churn, retention, expansion, NRR)
Excellent relationship-building and negotiation skills
Knowledge of digital marketing and conversational commerce
Analytical mindset with the ability to turn data into actionable strategies
What We Offer
Full-time permanent contract (CCNL Commercio – Confcommercio)
Gross annual salary : €28,000 – €35,000, depending on experience
Company laptop
Meal vouchers
On-site position in San Vito dei Normanni (Brindisi) in a young and collaborative environment
Professional growth opportunities in an international and rapidly expanding context
Work with cutting-edge technologies in conversational AI and Whats App Business
Selection Process
Preliminary call with Elena, our AI
Email invitation to an initial interview
Technical interview with the relevant team
Final on-site interview with the CEO
Spoki is an equal opportunity employer. We encourage applications from all backgrounds and experiences.
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