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Italian Speaking Customer Service Fashion & Luxury Brand - Greece
Job Description & How to Apply Below
Overview
Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for a prestigious Fashion & Luxury Brand, with the unique opportunity to work in Greece. This role is perfect for individuals who are passionate about fashion and luxury goods and are committed to providing exceptional customer experiences. As a representative, you will assist clients in Italian, ensuring they receive premium support tailored to their needs.
Responsibilities
Manage customer inquiries related to fashion products, order status, and brand services via phone, email, and live chat in Italian
Provide detailed information about product availability, features, and styling advice
Assist customers with order placements, returns, and exchanges
Resolve customer complaints with empathy and professionalism, ensuring a delightful shopping experience
Maintain accurate records of customer interactions and document inquiries in the CRM system
Collaborate with teams to enhance product knowledge and service delivery
Stay updated on the latest fashion trends and brand promotions to provide clients with relevant information
Qualifications
Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus
Previous experience in customer service, particularly within the fashion or luxury industry, is preferred
Strong communication and interpersonal skills with a focus on providing memorable customer experiences
Ability to handle multiple inquiries and maintain high-quality service in a fast-paced environment
Proficient problem-solving skills and a positive attitude
Familiarity with using CRM software and other customer service technologies
Willingness to work flexible hours, including evenings and weekends as necessary
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
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