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Job Description & How to Apply Below
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a Health Tech Company. This role is ideal for individuals who are passionate about healthcare technology and committed to providing outstanding support to users. As a representative, you will assist customers in Italian, addressing their inquiries and helping them navigate health tech solutions effectively.
Responsibilities
Manage customer inquiries related to health tech products and services via phone, email, and chat in Italian
Provide accurate information about product features, benefits, and troubleshooting techniques
Assist customers with account management, subscription questions, and technical issues related to health applications
Resolve customer complaints effectively, ensuring high levels of satisfaction and trust
Document all customer interactions in the CRM system for accurate tracking and follow-up
Collaborate with internal teams to enhance service delivery and address customer needs effectively
Stay updated on health tech advancements and company services to provide relevant and informed support
Requirements
Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus
Previous experience in customer service, preferably in the healthcare or technology sectors
Strong communication skills with the ability to explain complex concepts in an accessible manner
Problem-solving capabilities and a customer-centric approach
Excellent organizational skills and the ability to multitask in a dynamic work environment
Familiarity with health tech applications and customer service software is desirable
Willingness to work flexible hours, including evenings and weekends as necessary
Relocation to Greece is required for this position
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
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