More jobs:
Job Description & How to Apply Below
Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Italian Speaking Customer Service Representatives at a leading Cybersecurity Company, located in Greece. This role is perfect for individuals who are passionate about technology and cybersecurity, and who possess a commitment to providing outstanding customer support. As a representative, you will assist clients in Italian, helping them navigate their cybersecurity solutions and addressing their inquiries.
Key Responsibilities
Handle customer inquiries regarding cybersecurity services, software installation, and technical support via phone, email, and chat in Italian
Provide clear and comprehensive information on security features, compliance requirements, and best practices
Assist customers with troubleshooting technical issues and resolving incidents promptly
Document all customer interactions in the CRM system, ensuring accurate tracking and follow-up
Collaborate with the cybersecurity team to elevate complex issues and enhance service delivery
Stay informed about the latest cybersecurity trends and threats to provide relevant assistance
Work closely with internal teams to improve customer experiences by gathering feedback and implementing improvements
Requirements
Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus
Prior experience in customer service, preferably in the technology, cybersecurity, or IT support sectors
Strong communication skills with the ability to explain complex technical concepts in a clear and approachable manner
Excellent problem-solving skills and a customer-centric approach
Organizational skills with the ability to manage multiple tasks in a fast-paced environment
Familiarity with cybersecurity solutions, tools, and customer relationship management (CRM) software is desirable
Willingness to work flexible hours, including evenings and weekends as needed
Relocation to Greece is required for this position
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×