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Italian Speaking Customer Service IT Support Services - Greece
Job Description & How to Apply Below
Overview
Mercier Consultancy MD is pleased to announce an exciting opportunity for Italian Speaking Customer Service Representatives in the IT Support Services sector. This role is perfect for individuals who are passionate about technology and customer service. As a representative, you will assist customers in Italian, helping them resolve their IT-related inquiries and providing exceptional service.
Responsibilities
Handle customer inquiries related to IT support services, software issues, and technical difficulties via phone, email, and chat in Italian
Provide comprehensive assistance on troubleshooting, software installation, and system updates
Guide customers step-by-step through technical processes and ensure they feel supported throughout
Resolve customer complaints and technical issues promptly to maintain high levels of satisfaction
Document all customer interactions and technical solutions in the CRM system for future reference
Work closely with the IT department to escalate complex issues and improve service delivery
Stay updated on the latest technology trends and IT support protocols to provide relevant assistance
Requirements
Fluency in Italian (both written and spoken) is essential; knowledge of English is advantageous
Prior experience in customer service, especially in IT support, is preferred
Excellent communication and problem-solving skills with a strong customer focus
Ability to explain technical concepts clearly to non-technical users
Strong organizational skills and the ability to handle multiple tasks simultaneously
Familiarity with IT support software and customer relationship management (CRM) tools is desirable
Willingness to work flexible hours, including evenings and weekends as necessary
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
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