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Senior Service Delivery Lead – EMEA

Job in Rome, Lazio, Italy
Listing for: Altro
Full Time position
Listed on 2026-05-26
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 50000 - 70000 EUR Yearly EUR 50000.00 70000.00 YEAR
Job Description & How to Apply Below
Open Text is seeking a Lead Service Manager in Rome, Italy. In this role, you will own the end-to-end delivery of services, ensuring customer satisfaction and high service quality. You'll monitor service performance metrics, analyze findings for improvement, and negotiate service scope with prospects. Candidates should have a university degree and at least 5 years of similar professional experience, along with strong communication and presentation skills in both English and Italian.

EU citizenship and residency in Italy are required.
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Position Requirements
10+ Years work experience
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