Job Description & How to Apply Below
What started as a bold idea in Italy quickly expanded to France and Spain, and as of September 2024, we are proud to announce our entry into Germany! This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe— and beyond.
As we continue to scale globally, our ambition and market demand propel us toward becoming a major force in the sector. That’s why we’re on the lookout for a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence.
Are you ready to be part of this journey?
Responsibilities:
Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns.
Oversee the digital support process, intervening where necessary.
Ensures the success of support via chat or voice channels and/or by connecting directly with our network of suppliers.
Requirements:
Total availability for shifts 24h 7/7
Based in Italy
C1/C2 in French ( both written and spoken)
B1/B2 in English
Previous experience in operations and/or customer service will be a plus
Team spirit !
Previous experience with CRM systems (e.g. Salesforce, Hub Spot or similar)
Extra information:
Part time / Full time
The role is fixed-term for 6 months with possibilty to confirm in the role
This role is shift-based and requires occasional night and weekend shifts
Please send your CV in English
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