Job Description & How to Apply Below
Office-based / Bonus Scheme / International Logistics
An international logistics company is seeking a Forwarding Customer Service/Operator to join its Milan office. This position is available following the retirement of a long‑serving team member and offers a key role in international freight forwarding operations.
Working as part of the operations team, you will be responsible for both customer service and import/export forwarding operations across air and sea freight. You will liaise with customers, carriers, overseas offices, and internal departments to ensure shipments are handled efficiently from start to finish.
The ideal candidate will have practical freight forwarding experience, be able to manage import and export operations independently, and enjoy working in a customer‑focused international environment.
( - Please include this when making any enquiries.)
Main Responsibilities
Manage import and export operations for both air and sea freight
Coordinate with airlines, shipping lines, and logistics partners
Monitor transport schedules and ensure timely shipment progress
Arrange customs clearance and delivery
Liaise with overseas offices and internal departments
Respond to customer enquiries and provide shipment updates
Prepare quotations and shipping documentation
Ideal Candidate
Experience in Customer Service or Operations within the freight forwarding industry
Hands‑on experience managing import and export freight operations
Ability to work independently with minimal supervision
Business level English
Italian language skills for business use preferred, or native-level Italian
Experience handling both air and sea freight would be advantageous
Previous experience with a Japanese or Japanese‑affiliated company would be beneficial
Japanese language skills would be an advantage for Italian candidates
Conditions
Location:
Milan, Italy
Working Style: office‑based
Salary: €32,000-€36,000 per annum depending on experience (including 2 months bonus)
Job Type: permanent, full‑time, 5 days per week
Start: negotiable
Benefits: commuting allowance
* All applicants for the Forwarding Customer Service / Operator position must have the right to work in Italy without any restrictions as the Company is not able to offer visa support.
* We regret that we cannot accept applications from Working Holiday, Graduate or Student visa holders.
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