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Job Description & How to Apply Below
At Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose. Join our dedicated Customer Service team Position:
Customer Service Representative – Italy
Location:
Milan (Hybrid – at least 3 days/week on-site)✨ YOUR MISSION:
Process customer orders (direct & consignment) via SAP HANA ERP Maintain customer account records & order histories Support consignment & tender agreements Monitor inventory, consignment & trunk stock Manage returns (RGAs, complaints) with global CS & QA teams Coordinate product returns with European warehouse Assist customers, sales teams & distributors (availability, order status, deliveries) Handle inquiries & ensure timely follow-up Prepare sales reports upon request
YOUR PROFILE:
✔ Previous experience in customer service or a recent graduate in the field✔ Strong MS Office skills (Word, Excel, Outlook, Teams)✔ Ability to multitask & prioritize✔ Detail-oriented & responsive✔ Excellent communication & phone skills✔ Fluent Italy
BONUS POINTS:
➕ Experience in high-tech, pharma or medical device industry➕ Knowledge of SAP ERP➕ Experience supporting direct sales organizations➕ Bachelor’s degree or Master's degree➕ Fluent English Ready to make an impact?
Apply now and be part of a dynamic, international team at Terumo Neuro!#Terumo Neuro #We Are Hiring #Customer Service #Job Opportunity #Milan Jobs #Career Opportunity #Customer Success #SAP #Medical Devices #Teamwork #Join Us #Now Hiring #Ita
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