Customer Service Account

Position: Customer Service Account Support – Inside Out
Customer Service Account Support

Location:

Rome, Italy
About Inside Out Italy  Inside Out Italy  is a fast-growing tourism company specialising in high-quality tours and authentic travel experiences across Italy’s most iconic destinations.
Our mission is to transform every visit into a memorable experience by combining  exceptional service, operational excellence, and authentic human connections .
Every day, thousands of travellers from all over the world choose Inside Out Italy to discover Rome and Italy. Behind every successful experience is a highly coordinated team working across Customer Service, Operations, Ticketing, Sales and Tour Delivery.
We are building a team of talented, motivated professionals who share our commitment to  quality, accountability and continuous improvement .

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CUSTOMER SERVICE ACCOUNT SUPPORT – ESSENTIAL REQUIREMENT MANDATORY TOURISM CUSTOMER SERVICE EXPERIENCE   A minimum of 1 year of proven professional experience in Customer Service within the tourism industry is an ESSENTIAL and NON-NEGOTIABLE requirement for this position.
Previous experience within a  Tour Operator is strongly preferred .
The successful candidate must already have a solid understanding of the tourism industry and experience dealing with  customers, bookings, travel-related requests, operational issues and business partners .
This is  not an entry-level Customer Service position . We are specifically looking for a professional who can bring existing experience and knowledge of the tourism sector into the role from day one.
Applications from candidates without at least 1 year of relevant Customer Service experience within the tourism industry will not be considered.

The Role As a  Customer Service Account Support , you will play a key role in ensuring the smooth management of customer and business partner requests throughout the entire guest journey — from the initial booking to the completion of the experience.
You will work closely with  Customer Service, Operations, Ticketing, Sales and Tour Delivery , acting as an important point of contact between our customers, international partners and internal teams.
This is a role for someone who is  organised, proactive, solution-oriented and highly attentive to detail , with the ability to remain professional and effective in a fast-paced environment with high operational volumes.
The ideal candidate understands that Customer Service is not simply about answering requests — it is about  taking ownership, solving problems and creating confidence at every stage of the customer journey.

Key Responsibilities Customer Service & Guest Support  Manage customer and partner enquiries via  email, phone and chat .
Provide accurate, timely and professional information regarding bookings, itineraries, meeting points, tickets, amendments and cancellations.
Take ownership of customer requests from initial contact through to resolution.
Ensure every interaction reflects Inside Out Italy’s service standards and customer-first approach.
Booking & Reservation Management  Support the management and modification of customer bookings and reservations.
Verify availability, tickets, booking details and required documentation.
Coordinate with the Ticketing team to ensure bookings are accurately processed and delivered.
Identify potential booking issues proactively and take appropriate action before they impact the customer experience.
B2B & Account Support  Provide operational support to  OTAs, travel agencies, Tour Operators and other business partners .
Manage partner requests, amendments and operational issues in a timely and…